Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
1
fold broke
on August 12, 2024
Posted by: jame1022
[This review was collected as part of a promotion.] Black line going down middle of the fold part of the phone
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hey there Jame1022,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Still great for both fun and production
on August 12, 2024
Posted by: Mike1929
[This review was collected as part of a promotion.] This phone is great on many levels. The inner large screen is the heartbeat of this smartphone. Many Fold owners say the could never go back to the conventional slab smartphone. I agree. The only minus here from the Folds past and present are less than stellar cameras.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Couldn't be without it!
on August 12, 2024
Posted by: NoseyDwags
[This review was collected as part of a promotion.] I love my Galaxy Z Fold because it is so handy and I use the Galaxy AI daily to assist with summarizing thoughts along with using my Z Fold4 for work. I use it for daily everyday tasks, such as responding to emails, browsing the internet, and taking notes during meetings, as well as personal activities like watching videos, playing games, and staying connected with friends and family through social media. The phone's unique foldable design and large screen make it easy to multitask and stay productive on-the-go, while the advanced camera system and long-lasting battery life ensure that I can capture and share life's special moments without worrying about running out of power.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on August 12, 2024
Posted by: CeeJay
[This review was collected as part of a promotion.] I love how this product has the split screen so I can multitask effectively. I use my phone for work and personal use and it is very easy to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
My first foldable and probably my last
on August 12, 2024
Posted by: JayfromPA
[This review was collected as part of a promotion.] Where to start? I was very excited to finally get a foldable phone. It seemed so cool and I love all the features it had listed online. When I got the phone the excitement didn't last very long. I was and still till today hate the size of the exterior screen. My hands don't like it. It is too narrow and my fingers never press the buttons I mean to push. I've tried adjusting the keyboard size and still nothing helps. I've had it since it came out and I thought for sure I would have gotten use to it by now but no. Also a big let down was the internal camera whenever you take a picture with it the come out blurry or grainy. The crease inside is very noticeable and I've noticed some times that it doesn't recognize my finger when I go across it. I do like the screen size inside when gaming but that's about it. Also it's not very smart when it comes to wanting to switch from the closed to opened state because I lose whatever I'm looking at as it refreshes the screen once opened. The Galaxy AI is kinda hit or miss as well I rarely use it because of that. I also purchased the cover for it and it makes rewinding videos hard to start from the beginning as it doesn't allow your finger to move all the way to the end of the screen. Over all it does what a phone should do but just not in a convenient way.
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hello there JayfromPA,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Also take a look at, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Did you know that you can choose which apps you want to use in the full screen aspect ratio? Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. App continuity allows your apps to transition between the cover screen and the large display seamlessly. You can choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. For your convenience, I have linked your device manual below for your easy access to allow you to reflect back on your settings and features of your devices when you see fit. Without having more information available regarding what you may be experiencing with your Galaxy AI features and the case you may have been using with your device as well as not being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance with troubleshooting. Thank you for being a steadfast Samsung customer.
Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Also take a look at, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Did you know that you can choose which apps you want to use in the full screen aspect ratio? Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. App continuity allows your apps to transition between the cover screen and the large display seamlessly. You can choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. For your convenience, I have linked your device manual below for your easy access to allow you to reflect back on your settings and features of your devices when you see fit. Without having more information available regarding what you may be experiencing with your Galaxy AI features and the case you may have been using with your device as well as not being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance with troubleshooting. Thank you for being a steadfast Samsung customer.
Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
The Z Fold 5 is really versatile
on August 12, 2024
Posted by: EdisonOvG
[This review was collected as part of a promotion.] The Z Fold 5 is amazing, and I'm stunned with the performance and the cameras. Such a good device. I have a s23+ and a Galaxy Tab s7+ that I don't use anymore because of this device, is like having both at the same time. The Galaxy AI features are wonderful too, deleting things from pictures is my favorite. I hope getting the Z Fold 6 as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Quality
on August 12, 2024
Posted by: REDD1011
[This review was collected as part of a promotion.] My Galaxy ZFold 5 phone is great the quality of the pictures & video are just like watching a TV, playing games on my phone is excellent that my grandson have my phone more than me for games. The different modes you can use for all of your activities,I like the text in call without saying a word,I also enjoy how you can hide your background on video calls, and how you can still play games while you are on google meet. The feature where you can find your galaxy devices & find your phone when it's offline, casting a single app to your TV is mind blowing, sharing files and your power with someone else phone is great overall I really enjoy my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Working on the Go
on August 12, 2024
Posted by: SamsungHousehold
[This review was collected as part of a promotion.] This device has been amazing for working on the go. I'm able to share ful screen with my customers and create marketing while on the go.
Camera is not as good as the Galaxy Note series but functionality fits my day to day extremely well.
Both me and my partner have the phone and have no plans of switching
Value
5
Written by a customer while visiting Samsung US