Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Galaxy Fold 5 Experience
on July 29, 2024
Posted by: Rocsteadythagreat1
[This review was collected as part of a promotion.] I have owned the first model and shyed away but decided to try it out again with the Fold 5. This phone is amazing. It only gets better with the Fold 6 and the AI capabilities. I love the ease of use and how many different features the phone has. I'd recommend it to anyone looking for a new phone with amazing features and they seem to be tech savvy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Zfold not 4 me
on July 29, 2024
Posted by: Zfoldnot4me
[This review was collected as part of a promotion.] The phone is too bulky and heavy to carry in the pocket.
The battery life is less than a day with min usage 18-20 hrs.
The fold screen had a black line in the middle I probably open it less than 50 times.
The phone doesn't sit well in the cup holder.
This phone is not for me.
The battery life is less than a day with min usage 18-20 hrs.
The fold screen had a black line in the middle I probably open it less than 50 times.
The phone doesn't sit well in the cup holder.
This phone is not for me.
Value
2
Response from Samsung USBy Social Commerce, August 1, 2024
Salutations,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen, to taking an unexpected dip in your neighbor's pool with your device in hand, are all covered under your Samsung Care+ plan. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on keeping your device in pristine condition. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours or watch up to 21 hours of your favorite content. If you're experiencing less than expected operational times when it comes to your battery life, please also take a look at "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen, to taking an unexpected dip in your neighbor's pool with your device in hand, are all covered under your Samsung Care+ plan. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on keeping your device in pristine condition. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours or watch up to 21 hours of your favorite content. If you're experiencing less than expected operational times when it comes to your battery life, please also take a look at "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
The camera and screen are great 👍🏽
on July 29, 2024
Posted by: Rubenator
[This review was collected as part of a promotion.] I use my samsung fold 5 for basically everything. Social media, banking, day trading, emails and work activities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features.
on July 29, 2024
Posted by: NeilAtlanta
[This review was collected as part of a promotion.] The features are great. The camera is awesome. Having a big screen is cool. It's hard to keep the internal screen smudge free and the battery line is poor. Guessing that's the big screen that will do that
Otherwise it's a nice phone.
Otherwise it's a nice phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely convenient
on July 29, 2024
Posted by: Saltysav
[This review was collected as part of a promotion.] So many different ways to use this device. I no longer carry a tablet around as I can open up the device to have a much larger display. Not only that but for someone who watches a lot of movies/youtube, this phone is a MUST HAVE. Opening the phone up to a bigger display makes the viewing experience far more enjoyable.
This also makes it great for multi tasking, and viewing many different apps at the same time. Love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device!!!
on July 29, 2024
Posted by: Alaboy
[This review was collected as part of a promotion.] Pretty awesome phone to use practical for every day task not matter were you used it on a office or at home watching or playing your video games also whit the used of the spen take it to a different level that not other can compete with this phone factor whit Dex and AI this phone take it to a different level!!!5⭐⭐⭐⭐⭐!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I can't go ever go back now.
on July 29, 2024
Posted by: Ethman92
[This review was collected as part of a promotion.] Using my phone as a note taking tablet w/photos and note apps on the go makes my job so much smoother and easier. That alone makes this phone worth it. However, I also started using a phone-controller and the steamlink app to stream games from my pc onto the huge open screen. I can play elden ring anywhere and the screen is even bigger than a steam deck!!
Having enough space to run two apps at the same time is also such a boon. When I need to reset a forgotten password, I can have my email open next to the login screen and it really speeds up monotonous tasks like that. My only request would be that they max brightness got better, but the z fold 6 already did, so I guess I'll upgrade to the 7 when it comes out.
Having enough space to run two apps at the same time is also such a boon. When I need to reset a forgotten password, I can have my email open next to the login screen and it really speeds up monotonous tasks like that. My only request would be that they max brightness got better, but the z fold 6 already did, so I guess I'll upgrade to the 7 when it comes out.
If you spend alot of time on your phone, the fold is REALLY worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good business and travel solution
on July 29, 2024
Posted by: BigE59
[This review was collected as part of a promotion.] Over all, fast and solid phone. Enjoyed the Camera AI getting pictures better. Using both screens daily. Saving time to open a tablet.
Wish it would have been slimmer when folded, and that there would have a pen bay.
Value
4
Written by a customer while visiting Samsung US