Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Best phone out there!
on July 29, 2024
Posted by: Farid786
[This review was collected as part of a promotion.] This phone has galaxy AI and is on the top of all the other phones out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the concept
on July 29, 2024
Posted by: Ike0247
[This review was collected as part of a promotion.] Love the fold. UI is fantastic. I use it for work and it makes it possible for me to work on the go. The flexibility it allows absolutely means I won't go to any other design for now. Two things I would change slightly is make it slightly wider and slightly shorter. The other big struggle I've had with it is the durability. This is my third folding device from Samsung. The other two broke through no fault of my own. The screen simply crack down the middle when being opened. I would give this a 10 out of 10 if it had better durability.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Greetings Ike0247,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of your Uber on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to check out, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of your Uber on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to check out, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful
on July 29, 2024
Posted by: Nagirl12
[This review was collected as part of a promotion.] I'm a gamer. So the galaxy z fold5 is perfect for me. I love the big screen. The AI feature is a great feature to use. I canf wait to see how the newer version is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 29, 2024
Posted by: NICKYNICOLE84
[This review was collected as part of a promotion.] I'm thrilled with my Galaxy Z Fold 5, which I've nicknamed 'Galaxy Al'! This powerhouse device has transformed my daily routine. I use it for:
• Streaming my favorite shows on the expansive foldable display
• Gaming with friends, leveraging the seamless performance and responsive touchscreen
• Watching live sports, with the vibrant colors and crystal-clear visuals making me feel like I'm in the stadium
• Staying productive at work, thanks to the multitasking capabilities and S Pen features
• Capturing life's moments with the advanced camera system
I'm obsessed with the flexibility and convenience of the foldable design, which allows me to effortlessly switch between phone and tablet modes. The long-lasting battery and sleek design make it my constant companion. Samsung has truly elevated my mobile experience, and I couldn't imagine going back to a traditional smartphone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my ZFold 5 ! Best phone I've ever owned.
on July 29, 2024
Posted by: ZFolder45
[This review was collected as part of a promotion.] I haven't used a phone that runs on an Android OS in over 9 years and when I finally decided to switch back to it the transition was as smooth as a hot knife on butter. I love how easy it is to operate and all the newer features it has to offer! The GALAXY AI feature makes using this phone a breeze, as a company owner I love how easily I can set up schedules and communicate with clients using the amazing GALAXY AI feature. Highly recommend the GALAXY ZFold series to anyone who needs a pocket sized laptop in the palm of their hands haha. This phone can literally do everything you need it to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely worth getting!
on July 29, 2024
Posted by: Jjthekid
[This review was collected as part of a promotion.] I use this phone for work and it does the job really well. I can text and talk on one side of the screen while doing live video calls on the other side. #GALAXYAI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Fold
on July 29, 2024
Posted by: QETESH
[This review was collected as part of a promotion.] This phone is awesome! It is like having a mini tablet! I enjoy playing my mobile games even more because the screen is bigger. I am able to have more or less on my homescreen. The colors are vibrant. I get a lot of compliments. Reading my news is better....and watching videos are awesome! The sound quality is top notch! I'm happy I took a chance on this phone and would do it again! I also use Galaxy AI to help the names of specific pics and other things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Fold 5 👌
on July 29, 2024
Posted by: John661
[This review was collected as part of a promotion.] The Galaxy Fold 5 is the best cell phone I've own. Very efficient, great camera resolution, looking forward to upgrading to the new Fold 6. Highly Recommend.
Value
5
Written by a customer while visiting Samsung US