Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Love this phone.
on July 29, 2024
Posted by: RASdeValle
[This review was collected as part of a promotion.] I really do love this phone. But not long ago, I opened my bigger inside screen. And it made a horrible sound and the middle where it folds turned black. Now I am unable to use the bigger screen. And I'm very disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Keeps Winning
on July 29, 2024
Posted by: CutCreator
[This review was collected as part of a promotion.] The Galaxy ZFold5 has been a priceless asset for me on a daily basis. I trade stocks and using the unfolded version of the ZFold 5 helps me be able to trade on the go so much easier.
The new GalaxyAI feature is a can't miss feature whether I'm researching companies or just searching the web.
Samsung Galaxy has been a mainstay for me since.the Galaxy I. Samsung can do no wrong in my eyes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's good, but can be improved
on July 29, 2024
Posted by: AnHonestReviewer
[This review was collected as part of a promotion.] This device handles multitasking well. I regularly have multiple apps and games running and it handles it with ease. The inside screen is large enough to view any content you consume (videos are weird, but more on that later) and you will never notice the bend unless the screen is off. The screens can be adjusted to an eye watering brightness and that's perfect for outside use. I'm always able to see my phone clearly outside or inside.
The battery life is really good for being such a big phone. It's got about 8-9 hours with continual usage.
My issues are with the dimensions of the phone. The exterior screen is much too small to be usable with the larger screen set by standard phones today and will not work with the S-pen. The interior screen has a weird dimension to where videos will not full display on the screen. The top and bottom cut off the video and it only let's you watch at a regular phone size. If you try to fold the phone to use both screens, you find yourself with the same problem as the exterior screen. They're just too small.
These problems can be fixed with future devices and it would vastly improve my score. It would probably be the perfect phone if the dimensions weren't messy.
These problems can be fixed with future devices and it would vastly improve my score. It would probably be the perfect phone if the dimensions weren't messy.
I've used the Galaxy AI a few times. It's good for what it does. The crop and generate feature is really cool.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Salutations AnHonestReviewer,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to choose which apps you want to use in the full screen aspect ratio. Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to choose which apps you want to use in the full screen aspect ratio. Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Fold 5 Review
on July 29, 2024
Posted by: Stpdm87
[This review was collected as part of a promotion.] My galaxy Z fold 5 is amazing!! Great gaming performance, excellent screen and camera resolution! I used to own a s22 ultra and this device is equally great. The only part that s22 ultra was better is the battery performance. Although the Z fold 5's battery still lasts and has pretty good charging cycle, the s22 was a bit better. However, z fold 5 has great quality. Feels well built and sturdy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on July 29, 2024
Posted by: MadameKaos
[This review was collected as part of a promotion.] I've always been an Android girl at heart, and I originally got the fold to inspire me to draw more often. After just a few uses, I fell in LOVE with this phone. From the display to the adaptability, there's so many cool features to discover. One small feature I love is the ability to double click my power button and turn on my flashlight. All the different apps you can have open at once is mesmerizing, and the screenshots having the ability to separate based on the apps is incredible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great
on July 29, 2024
Posted by: larryb40
[This review was collected as part of a promotion.] The fold 5 is a great phone because it has so many features that I hardly use. It has a beautiful display I can watch, stream or cast high resolution videos with no problem. I can take great pictures. My calls are very clear. No problem with sending text messages, photos or videos. The bluethooth has been able to connect to both pairs of Samsung ear bus I own and the portable keyboard I have. It can connect to mt TV via HDMI with no problem. I think this will be my last phone because I can open it up for a bigger screen and not have to put on my reading glasses. This is a big plus for someone just turning 60.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best fold phone ever
on July 29, 2024
Posted by: TheBest
[This review was collected as part of a promotion.] It has been a really good phone and has held up after been drop a few times. I use both screens all the time. It has been the best phone yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product works great! Even better then anticipated
on July 29, 2024
Posted by: Llyins
[This review was collected as part of a promotion.] The galaxy Ai makes this phone even better then the one before
Value
5
Written by a customer while visiting Samsung US