Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Almost perfect!
on July 29, 2024
Posted by: Issemann
[This review was collected as part of a promotion.] There is no doubt that the Z Fold series will be my daily user for a long, long time. BUT, it's still not perfect. The thickness is enough to give me headaches when it's stowed away in a shallow pocket. The front screen is useless when using the S pen. And you can't easily pop the S pen in/out of the device. For these reasons, I passed on the Fold 6 and will wait to see if the 7 addresses all of these shortcomings.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Both phone and tablet in one device
on July 29, 2024
Posted by: TNTran
[This review was collected as part of a promotion.] I love the Galaxy Fold 5 when I can use it as a phone or a tablet. The screen is very smooth with high refresh rate. The battery is great with average 1.5 to 2 days per charge. When I need to have multiple apps open or watching video on a big screen, unfold the screen give the best experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on July 29, 2024
Posted by: Ohayokage
[This review was collected as part of a promotion.] I don't think I can go back to standard phones. My zfold 5 is amazing! I find myself streaming more on my phone as well as gaming. I'll probably wait a few more iterations before I upgrade especially since they added galaxy AI on my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on July 29, 2024
Posted by: CherylD
[This review was collected as part of a promotion.] I love my ZFold 5G. It is so amazing. It is so easy to carry and opens up to show more of what I am looking for. I have used the AI products on here and they are mindblowing. I highly recommend this phone to anyone looking for a new phone. I have had mine two years now and it has been trouble free.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Artificial intelligence is the wave
on July 29, 2024
Posted by: Ghostboogie
[This review was collected as part of a promotion.] I have never used a phone so amazing. I love it more than ever before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Z Fold 5
on July 29, 2024
Posted by: Chiefsfan
[This review was collected as part of a promotion.] Was sceptical at first but after holding the phone in my hands I was sold. Great phone full of amazing things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too many bugs for a 5th gen phone
on July 29, 2024
Posted by: JJsaComputerRepairSales
[This review was collected as part of a promotion.] This phone has more issues than any other samsung I have owned. I regret getting this phone. The screen is great when you find apps thay work on it. There are a lot of apps that can't be used in the big screen. Leaving you to play/watch on a smaller than average screen. Disappointed thay they cannot get these bugs fixed by now. Casting is also an issue, I try smart view and it's only half my screen, it's completely useless.
Value
2
Response from Samsung USBy Social Commerce, July 31, 2024
Hi there JJsaComputerRepairSales,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can choose which apps you want to use in the full screen aspect ratio? Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. You can achieve mobile continuity between your device and other connected devices by utilizing Smart View to show your device's screen or play videos on a nearby TV. For your convenience, I have included a link with your device manual below for your review. Without having any details available regarding what you may be experiencing with your Galaxy Z Fold5 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can choose which apps you want to use in the full screen aspect ratio? Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. If you would like to get smoother scrolling and more realistic animations, you can increase the screen’s refresh rate! 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. Your device has several screen mode options which adjust the screen quality for different situations. You can select the mode according to your preference. 1. From Settings, tap Display > Screen mode. 2. Tap an option to set a different screen mode. Drag the slider to adjust the white balance. Tap Advanced settings to manually change the RGB values. You can achieve mobile continuity between your device and other connected devices by utilizing Smart View to show your device's screen or play videos on a nearby TV. For your convenience, I have included a link with your device manual below for your review. Without having any details available regarding what you may be experiencing with your Galaxy Z Fold5 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Z Fold 5 is amazing
on July 29, 2024
Posted by: PrettyInPink
[This review was collected as part of a promotion.] This is a really nice phone. It takes beautiful pictures and operates really quickly. I use it a lot for social media and also gaming. I really enjoy the large screen for gaming and using the map for driving instructions.
I didn't like that the S Pen can't be used on the front screen and also that there's is no where to store pen. I also can't find a good, slim case that stays on the phone.
I will definitely continue to upgrade with this series though.
I didn't like that the S Pen can't be used on the front screen and also that there's is no where to store pen. I also can't find a good, slim case that stays on the phone.
I will definitely continue to upgrade with this series though.
Value
4
Written by a customer while visiting Samsung US