Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Once you go dual screen, you never go back! 😉
on January 31, 2024
Posted by: UnknownError404
[This review was collected as part of a promotion.] Love the dual screen feature! It is literally like a phone and tablet combined. After using this phone, I don't believe I will be able to go back to a traditional phone! The only thing that could make this better is having a dedicated slot to store the S Pen inside the phone housing like the Ultra models.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY Z Fold 5
on January 31, 2024
Posted by: JBALDERRAMA
[This review was collected as part of a promotion.] IM FROM TEXAS, I RECENTLY PURCHASED MY GALAXY Z FOLD 5, I HAVE USED THE Z FOLD RANGE SINCE THE Z FOLD 2. AND FROM THEN I CONTINUE USING THE NEXT MODEL EVERY YEAR. NOW I WOULD LIKE TO BE ABLE TO TRY A GALAXY S24 ULTRA. IT WOULD BE MY DREAM TO BE ABLE TO TEST IF NEW IA..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Umtimate phone for all users
on February 1, 2024
Posted by: Samsunglover888
[This review was collected as part of a promotion.] The Samsung Z Fold 5 is undeniably the phone for all types of users, seamlessly blending innovation with functionality. Its foldable design is not just a novelty but a practical feature that caters to a diverse range of needs.
For the multitaskers and professionals, the Z Fold 5's expansive display provides a unique advantage. Effortless multitasking becomes a breeze, making it an ideal companion for productivity on the go. The large, vivid screen is perfect for both work and play, offering a tablet-like experience without compromising portability.
Photography enthusiasts will appreciate the versatility of the camera system, delivering stunning shots in any scenario. The ability to use the rear cameras for selfies in the folded position adds a convenient touch, ensuring that capturing moments is a joy.
Under the hood, the Z Fold 5 packs a punch with powerful hardware. Whether you're a gamer, creative professional, or just a daily user, the device handles tasks with ease. Its long-lasting battery life ensures that the phone can keep up with your day, regardless of your usage patterns.
Connectivity is another highlight, supporting the latest standards to provide a seamless and fast user experience. From streaming content to participating in video calls, the Z Fold 5 keeps you connected in the most modern way possible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is the ultimate computer
on February 1, 2024
Posted by: Reyordinary
[This review was collected as part of a promotion.] I havent touched my laptop since i got the zfold 5. This is just an incredible device that does it all.
My favorite feature is the multitasking windows. Ive never been so impressed by a phone. Having more windows open and in a bigger display to get my work done and even a youtube screen in the corner is the best. Also the different orientations.
Love watching movies, customizing everything. Is like all in one cell phone, tablet and laptop. I love using every good thing it offers and discovering so much more everytime. I could never be this happier.
From the outside look, the display, how smooth it folds, the finger scanner. Is so fast even while having many things open. The battery life is just crazy, there are days i dont even plug it in. Now am not even worried when i see the battery at a 30% i know it wont drain so fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has network connection issues
on February 1, 2024
Posted by: LongNSilky
[This review was collected as part of a promotion.] I haven't had the opportunity to enjoy any of the streaming features yet. This product keeps saying no network connection and emergency calls only. I first purchased the phone in October 2023. I was sent back and forth to the service department. I finally got exhausted and sent it to Samsung because it's a Samsung is the manufacturer. I have the z-fold 5now. I had the same problem with my z-fold 4 so I upgraded. I purchased my fold 4 brand new unlocked on November 25th 2022. I started having network problems in July 14,2023. From July 14th 2023 until January 3rd 2024. I've had a massive headache and frustration with the fold. I returned my phone at least 3 times because I thought I purchased a defected product. I sent it to my fold 5 to Samsung for repair I don't know what they did to fix it and they didn't explain the problem. I sent it about two to three days after the new phone again I took it to my carrier same results. No network connection emergency calls only. I sent it to Samsung with my screen protector they returned it to me without the screen protector. I asked if they could accommodate me with a simple upgrade to 1T. I already ha the pro 2 Buds and I upgraded my titanium 5lte to the classic 6 47mm lte. Samsung still hasn't replied to my request. I've been a constant galaxy since before note 5.
Value
2
Response from Samsung USBy Social Commerce, February 5, 2024
Hi there LongNSilky, thank you for your feedback on your Samsung Galaxy Z Fold5. We understand how important your device is to you and needing connection to your network. We have linked a few articles below to assist you with troubleshooting the connection on your device. We understand you have been working directly with the Samsung team and hope you have been able to resolve this. We have provided a link to the Samsung Support Team to help you with the additional request as well. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a game changer
on February 1, 2024
Posted by: Misukoto
[This review was collected as part of a promotion.] The Galaxy series of phones has always interested me since I made the switch to Android, so one day I upgraded to the Galaxy Z Fold 5. The phone is incredibly fast, with performance outperforming my Windows Laptop, and the large unfolding screen makes it feel like a mini tablet. This phone is great for almost anything you can do on it. Media consumption, gaming, drawing (with an S Pen) texting and reading are all phenomenal experiences. The only thing that worries me is the durability of the hinge, though I'm two months in and the only issue I've seen is how much of a fingerprint magnet the inner screen is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best "Flagship" phone to come out
on February 2, 2024
Posted by: BigHaus
[This review was collected as part of a promotion.] Being 70% disabled and one that cannot stand to be kept inside all of the time it's nice to have something so small to do some standard things with like a simple phone call, text, or playing a good game or watching videos. But when you open up the large screen and can sit there and REALLY seeing gaming graphics and videos with this option, it can open up a different door to the outside world whenever I can't get out bc of my disability or even the weather. Samsung phones have always been hard to beat and the Zfold 5 is just another example of that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
worth the mo ey not the time
on February 1, 2024
Posted by: kingken
[This review was collected as part of a promotion.] If you're like me. I use my phone all the time. And i'm your average mainly man. The outer screen is very durable. While the inner screen is very flimsy it's not for your everyday usage.
Value
3
Response from Samsung USBy Social Commerce, February 2, 2024
Hi Kingken, we are grateful to you for providing your feedback on your Samsung Galaxy Z Fold5. We love hearing you are overall pleased with the device. If you are concerned about the integrity of the inner display and would like to use without worry or concern, you can explore Customer Care+ plans, linked below, as well as a link to an article about measures we recommend to protect this unique investment. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US