Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Excellent phone
on December 23, 2023
Posted by: MoBirdies
[This review was collected as part of a promotion.] I mostly use my phone for work. Having the larger screen makes it easier to accomplish work items. Also, I enjoy using the large screen for a few games I do play.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone makes it so easy to read text
on December 23, 2023
Posted by: Adriene
[This review was collected as part of a promotion.] Watching videos is wonderful. Multi tasking is a breeze. Add the pen and it is all so much easier. It's fast and an absolute joy to have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ZF5 is easier on the eyes
on December 23, 2023
Posted by: dcsoldier
[This review was collected as part of a promotion.] I use my Galaxy Z Fold 5 for work and pleasure. Opening up the screen allows me to see everything without squinting my eyes or making adjustments.
The reduced size when not open makes for easy carrying and is great for quick reference to email or social media. Reduced size is also convenient for public usage and quick access, so overall, my phone offers the best of both worlds for any environment.
Biometrics features allows for quicker access, enabling me to get to what I want or need even faster.
I've only had my new phone three weeks, but feels like I've had it for years since adapting to it has been effortless.
I enjoy my new ZF5 and intend to for years to come.
The reduced size when not open makes for easy carrying and is great for quick reference to email or social media. Reduced size is also convenient for public usage and quick access, so overall, my phone offers the best of both worlds for any environment.
Biometrics features allows for quicker access, enabling me to get to what I want or need even faster.
I've only had my new phone three weeks, but feels like I've had it for years since adapting to it has been effortless.
I enjoy my new ZF5 and intend to for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
THIS PHONE TAKES GOOD PICTURES
on December 23, 2023
Posted by: Wrestlingmom
[This review was collected as part of a promotion.] I use my device for work, pictures and videos for sons sports. I stream on my phone. Phone has a good battery life.
A couple things that don't work is spell check it will say correct words are wrong and then suggest a bunch if random letters. Also my phone just freezes up and I have to power on and off numerous times a day. I honestly believe that I was given a refurbished phone instead of a new one that I had purchased and that's why I have the issues. Overall a good phone
A couple things that don't work is spell check it will say correct words are wrong and then suggest a bunch if random letters. Also my phone just freezes up and I have to power on and off numerous times a day. I honestly believe that I was given a refurbished phone instead of a new one that I had purchased and that's why I have the issues. Overall a good phone
Value
3
Response from Samsung USBy Social Commerce, January 5, 2024
Hi there Wrestlingmom, thank you for sharing your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you are overall pleased with the multi-tasking capabilities and camera of your device. We have shared a link to the Samsung Support Team to assist you with the software difficulties with the auto-correct and freezing you mentioned occuring with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best fold ever
on December 23, 2023
Posted by: CRAZYDEMIAN
[This review was collected as part of a promotion.] Gaming on this phone have been the best experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding!
on December 23, 2023
Posted by: Katydid
[This review was collected as part of a promotion.] I am disabled and in hospitals and Dr.'s offices often. I got this so I could read, watch TV Shows, listen to music, surf the internet and write my book while waiting. My husband had testing that lasted 3 1/2hours and I used it for all of those things. It is great for Skyping family when I cannot go see them. I also like the size. It is double the size of my old phone. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This Product is Decent
on December 23, 2023
Posted by: Felton
[This review was collected as part of a promotion.] I love the Bigger screen as well being able to take selfies with the rear of the camera also its a lot more durable then i thought it would be.
Its just that a big down fall is a lot and when i mean a lot of app's don't work work the software is just not there yet more then offend i have to you the outside display or having big back bars on the side of a app, or movie basically the large display being useless, off the screen part the power button/finger print reader its so iffy, a lot of the time I'm trying to turn off the display by pressing the power button but because its also the finger print reader its just turns it back on leaving me in this cycle of turning it off then it just turns back on that's all of the bad thing on why its a 3 stars for me.
Its just that a big down fall is a lot and when i mean a lot of app's don't work work the software is just not there yet more then offend i have to you the outside display or having big back bars on the side of a app, or movie basically the large display being useless, off the screen part the power button/finger print reader its so iffy, a lot of the time I'm trying to turn off the display by pressing the power button but because its also the finger print reader its just turns it back on leaving me in this cycle of turning it off then it just turns back on that's all of the bad thing on why its a 3 stars for me.
Value
3
Response from Samsung USBy Social Commerce, January 5, 2024
Hey Felton, thank you for your feedback on your Samsung Galaxy Z Fold5. We are so happy to hear how much you are loving the larger inner display of your device and all the ways you can use for a range of daily tasks. If you are experiencing some difficulty with the usage of apps on the larger display, we recommend reaching out directly to the software developers of the app to see what recommendations they may have for using this unique device. You can also use a few other options when locking and unlocking your device. If the fingerprint reader is causing too much frustration, you can also use facial recognition, PIN, or pattern with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone from a lifetime iphone user
on December 23, 2023
Posted by: rabit21
[This review was collected as part of a promotion.] Best phone i have owned i use it for work and the multitasking has mad my job so much easier i have used iphone forever and never liked android until now.
Value
5
Written by a customer while visiting Samsung US