Customer reviews from philips.com
Philips Sonicare - A3 All-in-One - Genuine Replacement Electric Toothbrush Heads, 2 Pack, HX9092/77 - White
Average customer rating
4.6
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
110
4 Stars
15
3 Stars
2
2 Stars
4
1 Star
5
94%of customers recommend this product.
(
117 out of
124)
Customer Reviews for Philips Sonicare - A3 All-in-One - Genuine Replacement Electric Toothbrush Heads, 2 Pack, HX9092/77 - White
Customer Rating
2
Center bristles are too stiff
on June 9, 2025
Posted by: josefph
Gender:Male
I was really disappointed with these. The only bristles that are soft are the ones on the outer most layers, but the bristles in the center are really stiff and definitely not soft. So when moving the brush head over your teeth, it is very stiff feeling in the center and feels like a solid surface is vibrating against your teeth depending how you orient the brush head. There is no flexibility to them whatsoever. I am returning these and switched to the Sensitive brush heads which are much more comfortable to use and are actually soft as labelled.
Response from philips.comBy Philips Consumer Care, June 10, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Philips Sonicare brush heads and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Philips Sonicare brush heads and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: WisconsinNana
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The brush is a b
it bigger. I have had a sensitive tooth for a while; the all in one has made it less sensitive. 😉
it bigger. I have had a sensitive tooth for a while; the all in one has made it less sensitive. 😉
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ernie D
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product does a very good job of removing tartar build up.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Definitely recommend!!
on October 21, 2025
Posted by: ChickenChels92
Gender:Female
I love this ! It is indeed longer than I’m used to so it’s a bit of an adjustment holding it. However the power is better than any electric toothbrush I’ve ever tried. And it tells you when you’re pressing too hard which was great as I was getting used to the length. Changing the batteries in my previous toothbrush was becoming inconvenient which is why I changed to a charger. The cost is definitely worth it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ShihTzu Mom
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are my favorite all around toothbrush heads for my Sonic Care
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Blizzard1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am impressed with how noticeably cleaner my teeth felt after using the A3 Premium brush head compared to the version the toothbrush comes with. My wife said the same thing after her first time trying those A3s.
Written by a customer while visiting philips.com
Posted by: NR Flash
Verified Purchase:Yes
[This review was collected as part of a promotion.] The brushes are good. But next time, make it a 4-pack.
Written by a customer while visiting philips.com
Customer Rating
2
on January 13, 2026
Posted by: New Customer Barry
Gender:Male
Bad way to start a relationship. My box said to register and get a free brush head. After registering, website gives me a message saying they discontinued that offer, sorry. Next they send me an email thanking me for registering and offering me 20% off heads. Ok, so I click in and they are out of stock on the basic do all heads. Website suggests that I buy from a local store, but cannot give me a coupon for that. Not a good way to start guys.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 14, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com