Customer reviews from intexcorp.com
Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Average customer rating
2.4
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
4
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
13
30%of customers recommend this product.
(
3 out of
10)
Customer Reviews for Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Customer Rating
1
Keeps breaking down, low salt error!
on September 8, 2024
Posted by: David
I have purchased more than 3 of these ...all don't last more that 1 season. Expensive even if it lasted 2 years!
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
Thank you for your feedback. We're sorry to hear your experience hasn't met expectations. We value your input and are committed to improving the durability of our products. Please contact us for further assistance or support.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Don't expect to run it over 2years
on September 8, 2024
Posted by: jonathan
Keeps water clean, but failed after one and a half season which is unacceptable.
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
Thank you for your feedback. We're sorry to hear the product didn't last as expected. Your satisfaction is important to us, and we'd love to assist you further. Please contact our customer service team for support with your issue.
Written by a customer while visiting intexcorp.com
Customer Rating
2
STAY AWAY!!!
on September 3, 2024
Posted by: habut83
Bought this unit in 2022 with the intention of using it for the 2023 season. Worked fine in 2023. This year (2024), not so much. Started throwing the 91 code (low salt) in the beginning of August. Added the 20 lbs of salt the manual said to add when low salt light comes on, and turned the unit back on. Stays on for less than 5 minutes, and then 91 comes back on. I have already took it apart and cleaned it (it wasn't even dirty or had any kind of build up on it), all to no avail. This is the second unit that we have bought in 5 years (the other one lasted a little longer) but we're thinking of throwing in the towel. If I had read the other reviews, I probably would have never bought the second one. Not worth the money!
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
We’re sorry to hear about the issues you've experienced with the unit. Your feedback is valuable, and we understand your frustration. Please contact our customer service team for assistance with troubleshooting or exploring warranty options. We appreciate your patience.
Written by a customer while visiting intexcorp.com
Customer Rating
3
Titanium electrode failed again
on July 26, 2024
Posted by: Ranfamily
from Idaho
Gender:Female
I love this saltwater system when it works but have bought several over the years. They only last about two years and then the titanium electrode fails. They are just too expensive to replace every two years and the titanium electrode is over half the cost of a new system.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 16, 2024
We apologize for any inconvenience and appreciate your feedback. Your concerns are important to us, and we will review the durability of our titanium electrodes to improve our products. Thank you for sharing your experience.
Written by a customer while visiting intexcorp.com
Customer Rating
1
High salt
on July 21, 2024
Posted by: Kbenson
from West Virginia
Gender:Male
One day it works the next it says high salt. The next day it works for a feed hours and then says high salt. The next 5 days it’s high salt and then it starts working again. The only thing I do is turn it on and off, I think it’s junk and I don’t recommend this product.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 15, 2024
We apologize for the inconvenience. Please contact us via chat at intexcorp.com or call 310-549-8235 for further assistance. We’re here to help resolve this issue.
Written by a customer while visiting intexcorp.com
Customer Rating
4
Good unit but needs better power switch
on July 18, 2024
Posted by: Mine in VA
had my set up running now for about 3 months now, I would love to give 5 stars but the only and I mean only issue I have is I cannot put this on a timer with my pump. what I mean is my sand filter and pump I have set up on a Wi-Fi timer which comes on and turns off at specific times. turn it on. The unit when turned on will come on again 24hr later which is great IF THE POWER DOESNT GO OUT. When the power goes out you then need to manually push the power button to get the system to turn back on. Very easy if your home you just have to remember to turn it back on at the time your pump is running. This would be great to be able to have it on the timer so when the power goes out and comes back on the system will still turn on at the time its supposed to. great unit but could use that upgrade to allow when its plugged in its on rather than a push button why not a toggle switch?
Response from intexcorp.comBy Intex Consumer Service, July 23, 2024
Thank you for your feedback and for using our unit! We're glad to hear you're pleased with its performance overall. We appreciate your suggestion regarding the power switch and timer functionality. Your input is valuable and will be considered for future improvements. For any immediate concerns or assistance, please feel free to reach out to our service center via chat at intexcorp.com or call 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Bad unit
on June 28, 2024
Posted by: Tim 5
from mass.
Gender:Male
bought this last year went to put on line this year and it worked for 1 week now will not let me change any setting or turn itself off, to bad I have had good luck with most of there products but this is a bust
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, July 8, 2024
We're sorry to hear about your experience with our product. Your feedback is important to us, and we apologize for any inconvenience this has caused. For additional assistance, please contact our consumer service center via chat at intexcorp.com or by calling us at 310-549-8235. We're here to help.
Written by a customer while visiting intexcorp.com
Customer Rating
5
Crystal clear water - Zero maintenance!
on June 17, 2024
Posted by: Manco
from Nashville, TN
Gender:Male
This salt water chlorinator is starting its second season for us with with zero issues! It was simple to set up and keeps our pool, (18'x9' Intex XTR) clean and clear all season with no maintenance at all. We cycle it 10 hours/day with the winter running 12 hours/day. It is a great unit creating a nearly maintenance-free pool experience!
Response from intexcorp.comBy Intex Consumer Service, July 9, 2024
Thank you for sharing your positive experience with our salt water chlorinator! We're thrilled to hear it's delivering crystal clear water with minimal maintenance for your pool season after season. Here's to many more hassle-free days by the pool!
Written by a customer while visiting intexcorp.com