Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
Not what I expected from a flagship phone
on March 20, 2022
Posted by: Averageconsumer
from California
After using this phone for several weeks, I'm disappointed in the performance of this phone. It gets really hot being on 5g and even when I turn it off after using it for a while it'll warm up and won't cool off until I stop using it (usually just watching videos). I was unsure of buying it due to the snapdragon 8 gen 1 chip having issues with how hot it gets. And I should've listened to the reviews, it seems like the chip is a hot mess and the cooling system in the phone isn't enough. I'm still willing to give this phone a chance as apps began to be optimized but this is quite disappointing. And the battery, it lasts about 5 hours with moderate use and that's almost as bad as my samsung s8. So I think it's better to wait for a better chip and/or cooling system. Other than that the phone isn't too bad, but the heating problem is what bothers me the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around phone!
on April 7, 2022
Posted by: JHawkeye
from Orlando, FL
Expertise:Intermediate
I don't understand all the hate this phone's getting. I have the standard S22 and it's easily my favorite all around phone. There's nothing mind blowing, but everything is great quality and just works th with way it should. The new size is perfect, the battery life gets me to the end of the day with 30% left easily on moderate usage throughout the day, and the cameras are great! Definitely the most well-rounded phone available now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not that great
on June 16, 2022
Posted by: XXXXXX
from Florida
Expertise:Expert
Purchased Galaxy S22 because my beloved Galaxy 8 started acting funky. Even though it was starting to act up, it still worked better than the Brand New S22. Sooo wish I still had the Samsung 8. I really feel that the pop-ups, presumptuous advertising, and unwanted mind-numbing games that are constantly thrown onto the S22 - without consent - are obtrusive and interfering when I want to text or make a call.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on November 18, 2022
Posted by: littleleo93
from Salem,OREGON
Expertise:Intermediate
I bought this almost 6-7 months now and honestly I've had so many issues with it. Like no one hearing me when I answer the phone. And it's charging capabilities are crappy unless it's plugged into a wall outlet and it over heats when I have more then one big app open. it constantly crashes out of the apps I'm using and runs slow as a turtle 🐢 lol don't recommend I would say that the plus or ultra edition. I preferred my s9 over this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Littleleo93,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is really bad
on March 19, 2022
Posted by: ASAM
Expertise:Expert
I come from an S9 and battery life is not better from a 4 years old device. Is it really more efficient?
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Asam,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for the inconvenience this has caused you, as the battery life is poor. Please know that this is not the experience we want you to have. I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426962
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Buttons are @ wrong place
on July 8, 2022
Posted by: Peter
from New York, NY
Expertise:Expert
Ideal buttons (power/voleme) configuration were on my previous S10e. Now power buttons and volume on 1 side make screenshots complicated. Power button in center of phone makes it unoperable while in car holder. Dumb development from good to wrong
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 26, 2022
Hi Peter,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice except for the battery
on March 17, 2022
Posted by: Dontknow
This phone is a very nice phone but the battery life is pretty bad. Probably would have saved some money and gone with the S21 if I knew exactly how bad the battery life was.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Sorry. Samsung dropped the ball.
on March 12, 2022
Posted by: Aregee
from Philadelphia, PA
Expertise:Intermediate
This was supposed to be an upgrade from my S9. It's hard to believe the pixel density and screen quality was better in my 3 year old phone, but I noticed immediately that the S22 was a downgrade. It could be better if the display controls were able to be customized further by the user. Battery life is also a downgrade, but I knew that when purchasing. No charging block/cord was provided. I am a dedicated Samsung consumer looking for consistent quality and innovative enhancements when I upgrade. Maybe current tech has simply reached its physical limits.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US