Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Went back to my S8 Active
on April 2, 2022
Posted by: UT MTBer
from Southern UT
Expertise:Intermediate
The battery...you'll get maybe 7 hours out of it, and that's only if you have everything running at a minimum.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365815
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365815
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Memory cards
on July 25, 2022
Posted by: Lisa
from Anchorage, AK
I really wish Samsung would allow us to have .memory cards back. I have some really great on old cards that I used to use in my phones.
Why designers? Why? What is the true meaning.
Why designers? Why? What is the true meaning.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Lisa,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Customer Lost
on March 13, 2023
Posted by: NotAFan777
[This review was collected as part of a promotion.] I'm very displeased that this model lacks both a Micro SD card slot and an Audio Jack output for wired headphones, separate from the USB-C port. I won't be purchasing another phone without these basic necessities regardless of the make or model.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello NotAFan777... Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we continue to lead the charge on innovation. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Feel free to reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on March 11, 2022
Posted by: Trackracer
from So Cal
Expertise:Intermediate
My biggest gripe , besides having to buy a charger, is they moved the buttons which makes the phone much harder to use. The on/off button which also turns the screen back on after it times out , is now in the middle on the right side instead of on top where it was easy to find. Then they moved the volume buttons , which are now one stupid toggle switch to the right side of phone above the on/off button. To take a screenshot you now have to press the volume toggle switch down while simultaneously holding the on/off button. Much harder now that they are all on right side of phone.
Battery life is not that great , no included battery saving program , speed and performance are good but not appreciably better than my S10. No earphones , no earphone Jack . This phone is a letdown.
Battery life is not that great , no included battery saving program , speed and performance are good but not appreciably better than my S10. No earphones , no earphone Jack . This phone is a letdown.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity
on March 15, 2022
Posted by: Rorkgirl
from Canton, Ohio
Expertise:Intermediate
I purchased the S22+ shortly before taking a trip. Picture quality is fantastic. Unfortunately, the only service available to me while traveling was 3G. Imagine my surprise to find that this incredibly high-tech phone doesn't work on any system below 4G. This being the case, I had no connectivity during my entire travels. I was greatly disappointed to have to travel with no cell service.
Sure would have been nice to know before making this purchase!
Sure would have been nice to know before making this purchase!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
An absolute solid!
on March 12, 2022
Posted by: Green business machine
from San Francisco
Expertise:Intermediate
I've had my S22 for under a month and I love it. The interface response, the multitasking, the size, battery life, and the sound from from the darn thing amazes me (there must be some technology) as any genre sounds full and needs no EQ! The side bar is there and all the other subtleties along with the camera quality just make it a solid device. I miss the headphone jack and the sd card though. That's just cuz I'm old-school. File transfers and Bluetooth are seemless.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
S22 DISAPPOINTED
on March 9, 2022
Posted by: Johniege
from BOSTON, MA
Expertise:Intermediate
HOW AND WHY WOULD SAMSUNG INTRODUCE THE SUCCESSOR TO S21 AND MAKE THE BATTERY LIFE WORSE INSTEAD OF BETTER?!! RIDICULOUS.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
No more SD slot! Terrible battery, dull screen. Do
on April 8, 2022
Posted by: Chubbsy
from Mn.
Expertise:Intermediate
No more SD slot! Terrible battery, dull screen.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US