Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
My S7 gave me better service
on September 29, 2022
Posted by: Kevin
from Nevada
Expertise:Intermediate
I live 50 mi outside of the closest town. My S7 gave me perfect reception all the way, my S22+ drops calls in 2 different spots. The S22 has terrible battery life and even tho I have tried 2 different cords the charge rate from my car is so slow as to be worthless. I can no longer delete a single message from my texts I have to delete the whole conversation - a feature I HATE!! I am not able to easily transfer photos from the phone to my computer or to text messages .. sometimes it works and sometimes it doesn't...... The button to activate the screen being on the side now requires me to use my entire hand to activate it instead of a single finger .... There's more but I'm tired of writing ... I honestly would have returned this but the store no longer had the S7 I traded in to give back to me ......
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Kevin,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
NO CHARGERS in box?
on November 29, 2022
Posted by: PAHS
from Washington
Expertise:Intermediate
Just bought 2 samsung S22 for husband and I . There are no CHARGERSD in the box... What gives we have to buy chargers
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi PAHS,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Believe the bad reviews
on April 1, 2022
Posted by: Samsung since day 1
from New York, NY
I didn't. I was hoping the s22+ will have an acceptable battery but it didn't. A phone that goes from 15% to 12% in one minite of being off is trash. Sending it back :(
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last throughout the day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360306
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360306
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
HUGE Dissapointment
on July 10, 2022
Posted by: C Gibson
from Las Vegas, NV
Expertise:Intermediate
I've never been so let down by a new-generation phone. From it's frustrating interface to its intermittent connectivity issues, it's been nothing but a headache that I've wished I could still return.
The performance on the phone would be fantastic if it could keep a steady connection. As it is, I have connectivity issues on every app that I use for longer than 10 minutes. Be it a game, a streaming service, or social media. There are solutions on the internet for this problem, but it started during the first WEEK I've had the phone. Not only this, but you should NOT have to factory reset a phone within the first 4 months of having it.
This wasn't necessarily a deal-breaker, but the camera was a disappointment as well. It boasts such fantastic specs, but the pictures themselves come out with poor quality rivaling the generation of phone that came out 7 years ago. While not as important to me personally, it's still frustrating that I ultimately did not get what I paid for.
A final point on the matters that make me want to chuck this phone against a wall on a weekly basis is the inaccurate biometrics. Good lord if you do not have your finger aligned exactly right with the prompt, it will not work. If you do not press with the exact degree of force it requires, it will not work. It was not two weeks before one of the fingerprints I registered stopped unlocking the phone completely and had to be re-done.
All in all, this phone wasn't even worth the trade-in with AT&T and I wish I could have my busted, broken, S7 Active back because its worth as an item of nostalgia is still far better than this as a functioning phone. If you're looking for a new phone, I promise you can find a phone with better all-around value for likely the same price (if not less).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 26, 2022
Hi C Gibson,
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome all feedback as it ensures we continue to innovate and improve the designs and functionality of our products.
I’ve attached a link that should help with the connectivity, as well as links from Samsung’s YouTube channel that show different features and capabilities of the camera. Please reach out to Samsung Support for assistance with the fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: #MakeNightsEpic with smooth videos | Samsung - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome all feedback as it ensures we continue to innovate and improve the designs and functionality of our products.
I’ve attached a link that should help with the connectivity, as well as links from Samsung’s YouTube channel that show different features and capabilities of the camera. Please reach out to Samsung Support for assistance with the fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: #MakeNightsEpic with smooth videos | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely fragile
on July 13, 2022
Posted by: Not happy in ca
from Ca
Expertise:Expert
I've been a die hard Samsung fan for years. I love so much about this phone but if you look it it wrong prepare for a broken screen. Cracked screen in a case with a screen protector dropped on a wood floor in the house. Humid outside? Screen wont work right at all. Casing is glass, which was a huge shock to me coming from the samsung active line of phones, where the casing was metal. I had really high hopes and this phone has totally let me down on reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a link to Samsung Repair Services, they are often able to accommodate in home or walk-in services for your convenience. Also attached is Samsung Support, please feel to reach out to them for any further assistance. We appreciate you being a diehard Samsung user! -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a link to Samsung Repair Services, they are often able to accommodate in home or walk-in services for your convenience. Also attached is Samsung Support, please feel to reach out to them for any further assistance. We appreciate you being a diehard Samsung user! -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Garbage
on July 24, 2022
Posted by: Otto
from GA
Expertise:Expert
The S22 is smaller than S8, doesn't come with ear phone jacks, doesn't come with microSD card slot too. You cannot resize your wallpaper on your homescreen and it comes with garbage bloatware. It is not worth the money.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Otto,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we continue to innovate and improve on the designs and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. I've attached the link to Samsung Support, at your convenience please reach out to them to see which apps can be uninstalled. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we continue to innovate and improve on the designs and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. I've attached the link to Samsung Support, at your convenience please reach out to them to see which apps can be uninstalled. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint recognition sucks!!
on August 9, 2022
Posted by: See Furkidz
from New Hampshire
Expertise:Intermediate
I upgraded from a S9. Never had a problem with fingerprint or facial recognition until this "upgrade". I scanned several fingers and my face, deleted, rescanned a couple more times. It never recognizes fingerprints or face. It is so beyond frustrating. The S9 was never a problem. I am repeatedly being locked out because it fails to recognize my fingerprints. Yes, I am pressing harder, yes I am covering the full sensor. I am considering returning it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 9, 2022
Hello…Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple links below that will guide you on troubleshooting regarding facial recognition and fingertip sensors. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Use Facial recognition security on your Galaxy phone (samsung.com)
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Use Facial recognition security on your Galaxy phone (samsung.com)
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
I'm disappointed for the first time with Galaxy
on April 21, 2022
Posted by: mrjk
Expertise:Expert
Yes, the battery. Fully charged last night 10pm, on airplane mode all night. It's 1pm now and down to 20 percent. I've had galaxy's since SIII. And loved them all. None with a battery like this. And the color, ugh. Waited a long time for sky blue but it's a disappointment. Today is the first sunny day in the last week, so today you could say it looks blue. But at night or cloudy day it looks gray! When I ask people what color it looks like most say gray, or bluish gray. Don't like it. And it's so thick and clunky. I've always loved the sleek look of the Galaxy. This one is too thick! I thought it would feel more like the S10e or the S10, both of which I had and loved. It feels much more bulky than those. I traded in a S20fe and even tho that's a bigger phone it felt sleeker in my hand. Not happy at all....
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Mrjk,
Thank you for sharing your experience with us and for purchasing the Galaxy S22. I'm sorry that this did not meet your expectations, as your phone depletes its battery life quickly, and the device did not fit your style. I know how disappointing it can be when expectations don't quite meet, but please know that we continuously improve our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430416
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us and for purchasing the Galaxy S22. I'm sorry that this did not meet your expectations, as your phone depletes its battery life quickly, and the device did not fit your style. I know how disappointing it can be when expectations don't quite meet, but please know that we continuously improve our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430416
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US