Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Waste of Money
on January 31, 2023
Posted by: Vich
from San Diego
Expertise:Intermediate
Battery drains like crazy and need charger all times.
Useless phone would not recommend to enemy if any
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Vich,
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy This Phone
on February 1, 2023
Posted by: Phone Junkie
DO NOT BUY. PIECE OF JUNK! VOICE MAILS HAVE TO BE DOWLOADED EVERY TIME. OURGOING PHONE CALLS KEEP RINGING AFTER CALL ENDED. BATTERY IS LITERAL GARBAGE.
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be helpful concerning the battery life of your device. Please reach out to Samsung Support, also below, for assistance with your voicemail and calls continuing to ring. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy continues
on February 1, 2023
Posted by: Anonymous
from Nashville, Tennessee
Expertise:Expert
I have carried Samsung smartphone devices for years. The S22 is a welcome new addition to my galaxy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
GS8 was better
on February 7, 2023
Posted by: Brian
I don't think this G22 is anywhere near as good as my GS8 was. The touch screen is not as accurate or sensitive. I would rather have my old phone back.
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Brian... Thank you for your feedback on the Samsung Galaxy S22. We value your input as we continue leading the charge on innovation. I've attached a link that should help concerning the touchscreen of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Touchscreen issues on a Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Touchscreen issues on a Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
bad design
on February 8, 2023
Posted by: lumpy
got this two weeks ago, it has no port to plug in my headphones. very bad situation
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. We value your thoughts as we continue to lead the charge on innovation. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please reach out to Samsung Support, also below, if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Altitude pressure issues, causing crackly spkr
on February 10, 2023
Posted by: Pilot1
I purchased 2 of these, phone takes great pictures, size of phone is good, BUT the PROBLEM I have encountered is: when phone goes from high altitude to low altitude, it has crackly, distorted speaker sound, can not hear the caller. This issue is well documented on their own "Samsung Community Forum" site. Don't understand why they have not recalled all of these phones for repair! The temporary fix is to remove the sim card tray, to release the pressure inside phone, then replace the sim tray. A lot of videos on youtube about this exact issue. I would not purchase this phone!!!
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Pilot1... Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support below, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I want my old phone back!
on February 10, 2023
Posted by: Wantmyphone
from OK
I have had this phone a month and I hate it. Every thing is different from my last samsung galaxy phone. It is far too small.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. The Samsung Galaxy S22+ and S22 Ultra both have bigger screens if you are wanting a larger display. Below I have linked Samsung Support. Please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, horrible battery
on February 10, 2023
Posted by: GVBurgher
from Garnet Valley, PA
Expertise:Expert
The phone is great & all, but the battery life is HORRIBLE. I've had it for 2 months now - I got it because my s10+ battery was starting to require multiple charges per day. On day 1 I charged it & expected to be good for at least 2 days... nope! I now have to charge it twice a day. Mind you, I'm not a 24×7 head buried in my phone type. I'd call myself a moderate user at best... Very disappointed.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hello... Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in design and functionality. I've attached some links that should be helpful with the battery life of your device. Please reach out to Samsung Support, also below, if you need any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US