Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
First new phone out of box as defective
on December 25, 2022
Posted by: larmo49
from Vicksburg Michigan
Expertise:Intermediate
Bought phone 5 weeks ago and wish i had not the first one out of box they had issues setting up and i questioned if it should be this difficult and such a long process and he said sometimes.
iT WAS DEFECTIVE so after arguing with them and 4 differnt phone calls to ATT they gave me a new one well this one sometimes it will charge all the way and sometimes it will not it depends on its mood i guess, but thinking no way to have 2 bad phones i bought new charger and it makes no difference the S21 i traided in was because after a samsung update it did not always work but it was out of its warranty so they said too bad.
iT WAS DEFECTIVE so after arguing with them and 4 differnt phone calls to ATT they gave me a new one well this one sometimes it will charge all the way and sometimes it will not it depends on its mood i guess, but thinking no way to have 2 bad phones i bought new charger and it makes no difference the S21 i traided in was because after a samsung update it did not always work but it was out of its warranty so they said too bad.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
Larmo49, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy S22. If you haven’t done so already, this device is capable of wireless charging if you are finding it insufficient when plugged in to a power source. You can also double check the settings of your device in regards to power as it might be set to a certain threshold. The Samsung Support Team is always available to help you troubleshoot your device if those are not the case as well. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Switch
on December 25, 2022
Posted by: Bmeyer12
from Wilkesboro, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] My family has been with Apple for a very long time and we tired of expensive service. When we switched to GoogleFi we switched to Samsung devices. It was a difficult change at times but overall we absolutely love our new phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
WORST BATTERY EVER
on December 25, 2022
Posted by: Emily
from Colorado
Expertise:Expert
I have has this phone less than a year and the battery can last half a day at most, with minimal use. Yes, Samsung, I am aware of all the things "I'm supposed to do" and nothing helps. For a phone this young, I should not have battery issues like this. This might be the worst battery on a phone I've ever had. I would advise not to purchase unless you want to spend your days chasing down plugs and battery packs.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
Emily, thank you for your feedback on your Samsung Galaxy S22. Given the stated time of ownership of your device, we would recommend taking a look in to the warranty and reaching out to the Samsung Support or Customer Care+ Teams for assistance if you believe the battery is not functioning as intended. Thank you for being a Samsung customer. –Elizabeth
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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Twitter
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Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Generally a good product
on December 26, 2022
Posted by: Kopp
from Malden
[This review was collected as part of a promotion.] I love S22's design and feels in my hand. I wish the fast charge could be faster in the future
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 28, 2022
Posted by: Donald
from Sanger, ca
Expertise:Expert
[This review was collected as part of a promotion.] I love this phone can't live without it best phone ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone design.
on December 28, 2022
Posted by: Phoneisawful
How does a group of people throw out ideas about their phone design and end up with the consensus that no headphone jack is a good design.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we continue to lead the charge on innovation. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links for them below. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we continue to lead the charge on innovation. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links for them below. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on December 28, 2022
Posted by: BZ510
from New York NY
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone earlier this year and I enjoyed it a lot. It's the perfect phone for someone that likes a small and fast phone. It's like an iPhone 14 but for Android
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, sturdy phone
on December 28, 2022
Posted by: Zeroworth
from New Wilmington Pennsylvania
Expertise:Intermediate
[This review was collected as part of a promotion.] Works great, strong build quality. Camera works great as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US