Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
Battery consuming
on October 8, 2022
Posted by: Greyjean700
from Los angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The features on the phone are good and the camera improves when you compare it to the previous modes, it is lighter and more compact which makes it easier to fit in pocket or other places. The one thing that is a major con about this phone is how much the battery drains. I Can literally have my phone on battery saving mode to not have any apps working in the background and amongst other ways to decrease battery use and regardless of the changed the battery will last a few hours without it being in use. If the phone is used at any point, then the battery lasts no more than an hour.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 11, 2022
Hi Greyjean700,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Very disappointed in new S22
on March 17, 2022
Posted by: Spud87
from Pickford, Michigan
Expertise:Intermediate
I purchased the new S22 and gave up my S8 active and I am now very disappointed.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
Features
2
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for battery
on April 21, 2022
Posted by: rockybike21
from Minneapolis
Expertise:Intermediate
I "upgraded" from the s21 and the battery just sucks. I really miss my s21.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rockybike21,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Coming from an iphone
on August 2, 2022
Posted by: London
from Pittsburgh
Expertise:Expert
Best decision I've ever made! I love this phones weight and form factor. the iphone is nice and more premium feeling BUT with that comes heft. This galaxy s22 is light and feels good in the hand. Great camera, crisp display, and blazing fast! Oh and don't believe any of the bad battery comments. This phone lasts me all day and I'm a pretty heavy user at the end of my day I had about 57% left (screenshot below) just enough to watch some FREE samsung TV In bed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets
on October 13, 2022
Posted by: Jbird
from Mitchell, IN
Expertise:Expert
I have had this for about three weeks. I regret purchasing it. It constantly drops calls in spots that my old Samsung S9 never dropped calls in. I have to restart it multiple times a day in order to receive text messages. The internet is slow on it even when I am connected to my fast wifi. I can't get Hulu to play on it without buffering. I never had any of these problems with my S9. I wish I hadn't traded in my S9. Even with a cracked screen, it was waaaay better. The only thing I like about this phone is the purple color.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Quite Happy with this phone
on October 16, 2022
Posted by: PhxAl
I have had the phone for a month now and I am very happy with it. After reading the negative reviews about the battery life and overheating problems I did delete and disable features and apps that I would not use right off the bat. So far we have not had any issues with either the battery or overheating. The camera is amazing and the features to work with the images are great fun
Written by a customer while visiting Samsung US
Customer Rating
2
Below expectations
on November 1, 2022
Posted by: Jk5624
from Ohio
Expertise:Intermediate
I thought I was getting n upgrade for my Note 10+. It was evident that was not the case. The only things that are "upgrades " are: the camera system. Although to the average user the upgrades are negotiable. The other upgrade is the moved the buttons on the right side which makes it easier for a right handed person. It is identical in size to the note 10+. I was hoping for a little bigger screen. The brand new battery lasts just as long as my 2.5 year old note, I was very disappointed that the battery performance was not better. I don't game or stream a lot on it and the battery isn't that great. As an average user there is nothing new or noteworthy that stands out from the not 10+. They also took away the expandable memory slot. The other thing is, you pay so much money for a phone and they can't even supply a cord and wall charger? I hope this helps people make a better choice.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 3, 2022
Hi Jk5624,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached some links that should be of help regarding the battery life of your device. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. You are supposed to receive a USB-C data cable, so if you did not, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached some links that should be of help regarding the battery life of your device. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. You are supposed to receive a USB-C data cable, so if you did not, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is so bad
on January 9, 2023
Posted by: Koshekapoya
from Brooklyn
Expertise:Expert
The phone is good but it is useless since the battery life is so bad it must be at least triple the time as now it's really unacceptable and it must be changes
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Koshekapoya,
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US