Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
Bad battery
on December 15, 2022
Posted by: Daiana
from bakersfield, ca
Expertise:Intermediate
After using my s 22 for a couple of months noticed battery draining very fast, i deleted some apps, turn off apps running in the bakcground, trouble shoot, call customer service.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Daiana,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing purchase.
on December 15, 2022
Posted by: Vashita
from Springfield illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] My phone is super practic. And small I like it. Tons of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's amazing!
on December 15, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] The quality of pictures it takes are great and the battery life works well for my usage!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Maybe, but be wary
on December 16, 2022
Posted by: Mama16
from Ohio
Expertise:Intermediate
Kind of disappointed. Battery doesn't last long. Loaded a crap ton of useless apps to the phone, and while I'm not a tech genius most were more annoying than useful
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and capability. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, to see which apps can be safely removed, or for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and capability. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, to see which apps can be safely removed, or for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic battery life
on December 16, 2022
Posted by: Sammy
from Houston
Expertise:Expert
[This review was collected as part of a promotion.] Bought a year ago and so far very happy. Consistent battery life and the display can get very bright or very dim depending on your needs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on December 16, 2022
Posted by: Cliff
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it a while ago and battery is holding up great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is terrible!!!
on December 17, 2022
Posted by: Reedclan
from Tennessee
Expertise:Expert
Battery life is terrible!!! Before you do anything at all on this phone the battery is just bad. Apps do not make a difference and settings aren't going to help it so don't bother responding with the same link telling me how to manage them. Phone does crash occasionally and I think it's just a bad product over all. Definitely wouldn't recommend
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 20, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We value your opinion as we continue to bring our consumers the best in product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We value your opinion as we continue to bring our consumers the best in product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on December 18, 2022
Posted by: GiaTo6
from Goshen, Indiana
Expertise:Intermediate
I started using my Galaxy S22 about 4 days ago. I went from a Galaxy S9 without any glitches whatsoever.
Things i miss from my S9 that are not on my S22:
There is no indicator light to show I am charging or have a notification.
Samsung Health no longer has the ability to check oxygen saturation or heart rate. This was a biggie for me.
I have to use the side button to wake up my screen now. I used to be able to double tap my screen to wake it up. The side button is covered by my phone holder in my car.
Overall I'm happy with it, but disappointed in the lackluster experience and upgrades.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US