Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
5
It good
on December 10, 2022
Posted by: Yeahthatsme3
from Spanish Fort, SF
Expertise:Beginner
[This review was collected as part of a promotion.] I can't belive it! It's so good that if I had a Apple I would be sad.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Speaker problem
on December 11, 2022
Posted by: Gene
from Puerto Rico
Expertise:Expert
I bought 2 months ago and start gibing problems with the speaker. All the audio hear distortionated. In calls or messages. I try off/on and sometimes works, sometimes not.
Pictures so far, are great
Pictures so far, are great
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Some unwelcome changes to OS
on December 12, 2022
Posted by: JohnB
I've had my S22 for a couple of weeks now. The operating system is different from my former Galaxy S8. A couple of things changed that I don't like. If I turn on 'Do not disturb,' it greys out all the colors when it is activated. I don't like that and I find no way to change it; that did not happen with my S8. I just tried adding a new phone contact from a phone call I had. I tried many times to add it to my contacts by selecting the number and choosing to add it. None of them worked. I had to go to Contacts, tap the Add icon and then manually type in the number and the name. It should be much easier to add a contact when you have a phone number in the Recent calls. It was with the OS on my former S8.
Response from Samsung USBy Bethany, Social Commerce, December 15, 2022
Hi JohnB,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Support. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Support. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on December 13, 2022
Posted by: Yazzledazzle
from Newtown, IN
Expertise:Intermediate
Love this phone only thing is the place I live sucks in reception so I never can tell how good the phone calls are. Crystal clear screen, camera is awesome.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on December 13, 2022
Posted by: SamsungForever
from Jersey City, NJ
Expertise:Expert
I bought this phone last month and so far it's been great! The cameras as well as the features on the cameras are superb. The only complaint I might have is that the battery life is a bit short but overall the phone is fast, crisp and I love the Samsung Global Goals.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre phone given the price tag
on December 13, 2022
Posted by: Majdd2008
from Mechanicsburg, PA
Expertise:Intermediate
The s10 functioned better at the beginning of its life. This doesn't feel like an upgrade, more like a sidestep. The battery gets way hotter than the s10. The screen isn't as crisp. The battery doesn't last as long as the s10 did when new. The edges of the s22 frustrate my with one handed operation.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 15, 2022
Hi Majdd2008,
Thank you for review of the Samsung Galaxy S22. We appreciate your feedback as we strive to innovate and improve on our designs and functionality. I've attached some links that will help concerning the refresh rate, temperature and battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for review of the Samsung Galaxy S22. We appreciate your feedback as we strive to innovate and improve on our designs and functionality. I've attached some links that will help concerning the refresh rate, temperature and battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good Speed!
on December 13, 2022
Posted by: BibioPR
from Florida
Expertise:Expert
Coming from an S9 to S22 things I notice:
S22 Fingerprint fails all day - S9 Fingerprint rarely failed
S22 Power Button location it locks the screen with car phone mounts
S22 Volumes keys moved next to the power button once again making it confusing
S22 Sounds quality not so good
S22 Camera Zoom is amazing fast response ok pictures for having 3 cameras compared to my S9 better lighting on my S9 images
S22 Game changer in speed way quicker for multitasking responsiveness that is why it has a 3 start review otherwise S9 has a better button placement, but the S22 looks prettier.
S22 Fingerprint fails all day - S9 Fingerprint rarely failed
S22 Power Button location it locks the screen with car phone mounts
S22 Volumes keys moved next to the power button once again making it confusing
S22 Sounds quality not so good
S22 Camera Zoom is amazing fast response ok pictures for having 3 cameras compared to my S9 better lighting on my S9 images
S22 Game changer in speed way quicker for multitasking responsiveness that is why it has a 3 start review otherwise S9 has a better button placement, but the S22 looks prettier.
Do I recommend the upgrade absolutely mostly duo to performance not the build.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi BibioPR,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue leading the charge on innovation. We're thrilled you are enjoying the zoom functionality and speed of your new phone! I've attached a link that should help with the sound quality of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue leading the charge on innovation. We're thrilled you are enjoying the zoom functionality and speed of your new phone! I've attached a link that should help with the sound quality of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed with media player an the amount of st
on December 13, 2022
Posted by: Ballpeen25
from Aransas Pass Texas
Expertise:Intermediate
I bought these S22s about a month ago and we used our music files for ring tones for different friends or types of calls. With s22 music files is not supported by media player. Does not except sd card for backup.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 14, 2022
Hello,
Thank you for your feedback of the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US