Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
great phone bit has it's issues
on December 5, 2022
Posted by: Haistenmom
from Troy, al
Expertise:Expert
[This review was collected as part of a promotion.] About this phone when it first came out I'm trading it in now for the flip for but it's a great phone overall It does have its days sometimes it goes on and off by itself sometimes it loses service sometimes it says I don't have a plan but overall it's been a good phone
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 7, 2022
Hi Haistenmom,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your device turning off and connectivity. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone unexpectedly powers off
Screen turns off while using Galaxy phone or tablet (samsung.com)
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your device turning off and connectivity. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone unexpectedly powers off
Screen turns off while using Galaxy phone or tablet (samsung.com)
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade from the s10e
on December 5, 2022
Posted by: Flames620
from Pittsburgh
Expertise:Expert
[This review was collected as part of a promotion.] Phone has great specs, awesome screen, and smaller form factor so it is comfortable to hold in hands for a long time. Another impressive product from a samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S22 Review
on December 5, 2022
Posted by: gcs22
[This review was collected as part of a promotion.] So far so good with the S22, coming straight from an S8. Couple of things/issues to mention so far:
At first was bit awkward having volume buttons and Bixby/power button on the same side. Also needed to change settings for the power button because initially holding it down went to Bixby. Having a USB-C to USB-C cable is great but at the moment can only use that cable to charge the phone when plugging into my laptop as there is no wall charger in the box. Would have preferred a USB-C to USB-C A cable, many public places still have USB-A ports for charging phones, seems like an attempt to get people to buy a wall charger. If you have a USB-C to USB-A cable and the traditional USB-A port wall charger, it's good enough.
Can understand the disappointment with the battery, feels like it drains quickly at times but have set up certain Routines to where it is slightly better than out of the box as well as tinkering with notifications and Settings like changing Motion Smoothness to Standard (60 Hz). Hopefully, can keep the battery healthy.
Modes and Routines: Please continue to build on this, probably one of the most useful things I've seen on a smartphone. Can save people clicks when performing certain actions. Can set up routines for charging at night to help improve overall battery life, have Do Not Disturb on when in a specific app, and many others.
Going to get a 256 GB USB-C flash drive as I screen record in certain apps where videos can reach over 6 minutes and hit 1 GB in file size of recording at highest quality, regret not getting the 256 GB version but getting a USB-C flash drive may work out as it will cost less. So storage space can get eaten up quickly,
and need to make sure of the video/image quality when recording and taking screenshots.
and need to make sure of the video/image quality when recording and taking screenshots.
Overall, performance has been good, phone is smooth and have not encountered any issues even when gaming. Not a big pictures/camera guy so not going to comment on it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on December 5, 2022
Posted by: Luna roses
from Springfield IL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last month and i had swapped from Apple one of the best decisions I have ever made in my life its so much simpler tl use and Is packed with features tho I do have one complaint the keyboard is a bit small tho it looks like there isn't much room to scale it up but overall best phone I have used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific Phone!!!
on December 6, 2022
Posted by: Galaxyl0v3r12345
from Providence, RI
Expertise:Expert
i got this as a trade in phone and i am so happy i got it. great camera good water resistance i doped it in the bathtub and it is fine.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone, terrible battery
on December 6, 2022
Posted by: Lokisonthe7th
from Boston, NY
Expertise:Intermediate
I recently purchased this phone, as my Moto Edge's screen shattered. I was expecting an experience at least on par. However, my S22 seems to have a half of the battery life, even on "power save." I personally was used to my old system, so I'm pre-biased against this one. However, the phone is so small in my hands that it feels like a toy. I have naturally large hands, but this is still ridiculous compared to some iPhones and my last Motorola. I don't think it's a terrible phone, but the battery life is still an issue to me if it dies before the school day ends.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 9, 2022
Hi Lokisonthe7th,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've attached some links that should help with the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've attached some links that should help with the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone
on December 7, 2022
Posted by: Spartan097
from Fort Gordon, GA
Expertise:Intermediate
Terrible phone! Battery life is horrible. The biggest issue with the phone is that it constantly disconnects from my earbuds and it sounds like a record skipping when I play music. The other main issue that I have is that even being 25 feet away from my home router, the phone randomly switches back and forth between wifi and mobile data without warning. Did not know this was happening until I got a warning that my data was used up within the first few days of the billing cycle. First Samsung phone, will DEFINITLY be the last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 8, 2022
Hi Spartan097,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life, and connectivity of your device. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life, and connectivity of your device. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 7, 2022
Posted by: Reese
Expertise:Expert
[This review was collected as part of a promotion.] Great phone, does what it needs to do while still maintaining the functions of its predecessor. A bit overpriced though, even for its quality.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US