Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Poor quality
on November 20, 2022
Posted by: Unhappy customer
from California
Less than six months old .audio problems already. Wish I could sendit back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 22, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with your audio. Also, as your device is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with your audio. Also, as your device is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone! Battery shouldve been bigger
on November 20, 2022
Posted by: Eric B
from Carrollton,Ga
Expertise:Intermediate
I bought my S22 about 3 months ago. Great phone! My only issue is the battery. Picture quality is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Real life: not so much.
on November 21, 2022
Posted by: TTolman
from San Diego
I migrated from an S9 and regret it. There many things that I appreciate about the S22: battery life, speed.
Other things drive me crazy. Starting with some inbound calls don't audibly ring. Others do. There seems to be no rime or reason. I get IMs saying "just called you: RNA":, phone is in front of me vol 3/4. No ring.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hi TTolman,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the speed and battery life! To help with the ring, you could activate Flash notification. Go to Settings-Notifications-Flash Notification. Choose from Camera flash notification, or Screen flash notification. Depending on what you choose, the camera light or screen will flash when you receive notifications or when alarms sound. Please reach out to Samsung Support, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the speed and battery life! To help with the ring, you could activate Flash notification. Go to Settings-Notifications-Flash Notification. Choose from Camera flash notification, or Screen flash notification. Depending on what you choose, the camera light or screen will flash when you receive notifications or when alarms sound. Please reach out to Samsung Support, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features great picture
on November 22, 2022
Posted by: SkyesWorld
from Virginia
Expertise:Expert
I had this phone for a month i love everything about it. So glad i switched back from iphones and even though i have the s22+ Samsung never slows down their data for you to buy a new phone NEVER Team Samsung......
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I wished I would have kept my S20
on November 23, 2022
Posted by: Robert
from Ma.
Expertise:Intermediate
Still trying to get used to new phone auto rotate goes off by itself sometimes I have to power off phone and power back on again to get it to work. Sometimes I tap on a text message and it disappears. The voice recognition is a bit better than my S20. The S22 will not let me scroll back to look at my text message before I send it if it's anything over 2 sentences. I don't know I'm not happy for spending a fair amount of extra money to get what I thought was a better phone
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi Robert,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device rotating. Please reach out to Smasung Support, also below, for assistance with your text messages. Thank you for being a valued customer. -Bethany
Turn your Galaxy phone's or tablet's screen rotation on or off (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device rotating. Please reach out to Smasung Support, also below, for assistance with your text messages. Thank you for being a valued customer. -Bethany
Turn your Galaxy phone's or tablet's screen rotation on or off (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not good
on November 23, 2022
Posted by: Disappointed
I have to constantly restart the phone in order for apps to work. Text come late, awful...
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help concerning your apps, as well as your text messages being delayed. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help concerning your apps, as well as your text messages being delayed. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Low Battery life. Bring a charger...
on November 23, 2022
Posted by: EJ mn
from Minnesota
Battery life is the weakest of any phone I've had. I'm usually looking for a charger in the afternoon. The only plus is that it charges fast.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi EJ,
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
on November 23, 2022
Posted by: No SD card
from California
Needs to have SD card then would be 5 atar don't like to use interernal storage for all of my photos.
Need SD card. .
Need SD card. .
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We welcome your opinion as we continue to give our consumers the best in design and functionality. Please reach out to Samsung Support, attached below, for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We welcome your opinion as we continue to give our consumers the best in design and functionality. Please reach out to Samsung Support, attached below, for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US