Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Worst Samsung Phone I have had
on March 11, 2022
Posted by: Jenni
from Leitchfield, Ky
Expertise:Expert
Battery life is terrible. Screen is often non responsive. Voice texting is horrible. I would go back to my Note if my display hadnt completely gone out.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
4
Great little phone...BUT
on April 19, 2022
Posted by: Flavio
Expertise:Expert
It's a fantastic phone, definitely the best S ever made but the Unlocked model [SM-S901U1] doesn't allow for carrier aggregation.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
Samsung MUST fix this as the modem inside the 8 Gen 1 is way more capable than using one band only. Remove this firmware restriction!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not Happy
on April 22, 2022
Posted by: LadyB
from CA
Expertise:Intermediate
I bought my S22 Ultra three days ago and realized after only one day that I should have listened when I was advised not to purchase this phone as yet (until the various issues were resolved). I regret not taking that advice. The battery power is not good and I had to charge two to three times a day, even after fully charging the day I bought it. Today, I will just leave the phone on the charger; that's less stress. My other issue is that it takes quite a while to send text messages and even LONGER to send just one picture. Unless folks are in desperate need and really want this S22 Ultra phone (no matter what), I think it is better to wait a little while before purchasing.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi LadyB. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438833
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438833
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Smol Green
on April 12, 2022
Posted by: Will of D
from Wisconsin
Expertise:Expert
[This review was collected as part of a promotion.] The size is perfect and the feel in the hand is great.
The camera is top notch, but the shutter speed is a little slower than I thought.
It's speedy and smooth when operating it. No lag.
It charges at a decent rate, but coming from a OnePlus phone to this, I had to get used to waiting a little longer for a full charge.
Battery life is the worst part about the phone, but that's due to the size of it, which is expected. I can usually get through a day if I have it on power saving mode.
Other than that, it's your standard Samsung experience.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone
on April 18, 2022
Posted by: Amazon
from Clarksville, TN
Expertise:Expert
Couldn't make/ receive calls half the time, in the two months I have this so called phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi Amazon,
Thank you for reaching out to us. We are saddened to hear about your recent experience with your Galaxy S22, as you cannot make or receive phone calls on your phone. I know how important it is to have this issue fixed as soon as possible and have it working correctly.
Kindly follow the troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Another is to check any Liquid Damage on your phone's battery and in the battery compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144417988
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We are saddened to hear about your recent experience with your Galaxy S22, as you cannot make or receive phone calls on your phone. I know how important it is to have this issue fixed as soon as possible and have it working correctly.
Kindly follow the troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Another is to check any Liquid Damage on your phone's battery and in the battery compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144417988
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
First Galaxy to be TOTAL GARBAGE....
on May 12, 2022
Posted by: James
from Landrum
Expertise:Expert
Speakers cannot handle pressure changes or cold. Sounds broken after 1500 foot elevation change. I do it every day. The battery is second rate at best. Wish I would have kept my S9+(great phone).
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Samsung Phone I've Ever Owned
on September 12, 2022
Posted by: LALange
from Smyrna, Delaware
Expertise:Intermediate
I gave this Samsung S22 2 stars because it was free with my Verizon "upgrade". It is not an upgrade at all. You get what you "pay" for. This phone turns the internet off sporadically, takes forever to connect a website if ever, drops social media, has difficulty loading video and the battery life doesn't last 12 hours.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi LALange,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the connectivity and the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the connectivity and the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Seriously bad phone with the worst battery life
on October 2, 2022
Posted by: Jamey
Expertise:Intermediate
I went from being underwhelmed with this phone to down right hating it. It's got the worst battery life I've ever had with a new phone. The 5G is spotty at best, it's slow, the 'touch' screen seems finicky. Some of the 'features' Samsung has changed on their phones seems like a big step back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi Jamey,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US