Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
overall this phone is horrible and i love samsung
on October 19, 2022
Posted by: mindrbznss
from california
Expertise:Intermediate
this phone is absolutely horrible. it gets extremely hot after just using it for maybe 5 minutes. WHEN PLUGGED IN TO CHARGE IT GET WAY TO HOT. Cant get text messages sent out for crap unless it is to the main person on the same account. no room for an sd card. cant use wire headphones because there is no where to plug them in they have to be bt only. although the pictures come out clear you have no filter or edit options but the normal boring ones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 21, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that will help with temperature and not being able to send text messages. Concerning headphones, if you are wanting some to plug in, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below to both below. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Keep your Galaxy device at its normal operating temperature (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Thank you for your review of the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that will help with temperature and not being able to send text messages. Concerning headphones, if you are wanting some to plug in, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below to both below. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Keep your Galaxy device at its normal operating temperature (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Written by a customer while visiting Samsung US
Customer Rating
1
Total Crap
on October 20, 2022
Posted by: SillyTilly
This is the dumbest smartphone ever. I had 1 for 5 months. It started out OK but the apps started dropping one by one. Then I got a replacement phone which lasted 12 hrs before it got stuck in a loop. Followed by the 3rd phone. This phone is also trash but I give up.
Response from Samsung USBy Bethany, Social Commerce, October 21, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to our warranty department, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to our warranty department, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 21, 2022
Posted by: Empress
from Fort Lauderdale Fl
Expertise:Expert
So far so good, no complaints, love the picture quality
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Battery Life
on October 21, 2022
Posted by: Amanda
from Philadelphia, PA
Expertise:Intermediate
I want to preface that I have owned several Samsung phones, I have Samsung televisions and a laptop. I bought this S22 as an upgrade and it has become increasingly disappointing. The battery life is just not reliable, at all. It will drain from 25% to completely dead within an hour. It's really not safe to have this kind of poor performance in a phone battery. Based on other reviews I am not alone in this. It is frustrating to have to have the phone on a charger in the car, at home and at work to make it through a 10 hour day. Enormous regret in buying this phone. Will have to look into external battery options but really wish I could return it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hi Amanda,
Thank you for feedback on the Samsung Galaxy S22. We value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help extend the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for feedback on the Samsung Galaxy S22. We value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help extend the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is just the right size
on October 22, 2022
Posted by: Jockey
from Clearwater Fl
Have had phone for 2 weeks it is very easy to use and like how battery charges very quickly
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 23, 2022
Posted by: Laparalonzo
from Las Vegas Nv
Expertise:Intermediate
[This review was collected as part of a promotion.] I like the phone. Works well for me. It's perfect for any task
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's okay
on October 23, 2022
Posted by: Vbrandenburg
from Hagerstown, MD
I bought this phone not knowing how the battery would be or that it gets hot... Battery dies to fast because it's a small amount to use... And it overheats too fast probably for that reason.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Junk phone
on October 23, 2022
Posted by: Chucks22
from Greencastle Indiana
Expertise:Expert
The battery in my s22 is junk. I have to charge my phone daily
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hi Chucks22,
Thank you for your review on the Samsung Galaxy S22. We appreciate your input as we continue to bring our consumers the best in product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review on the Samsung Galaxy S22. We appreciate your input as we continue to bring our consumers the best in product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US