Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
2
Upgrades
on July 5, 2022
Posted by: Junk phone
from Texas
I have had my phone S22 ultra for almost a year and I've had 7 upgrades I'm sick of the upgrades keep em I don't want any upgrades ever again learn how to do a phone right the first time STOP the upgrades
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 20, 2022
Hello.
Thank you for your review on the Samsung Galaxy S22. I’m attaching a link which explains the importance of updates. They help improve the user interface, enhance security, and remove minor bugs. We do recommend updating the software whenever a new version is available, however this link also informs you how to disable Auto download over Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for being a valued Samsung customer. –Bethany
Thank you for your review on the Samsung Galaxy S22. I’m attaching a link which explains the importance of updates. They help improve the user interface, enhance security, and remove minor bugs. We do recommend updating the software whenever a new version is available, however this link also informs you how to disable Auto download over Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for being a valued Samsung customer. –Bethany
Written by a customer while visiting Samsung US
Customer Rating
2
Descent phone
on July 8, 2022
Posted by: Whyisntthisworking1
from Ohio
Expertise:Intermediate
My biggest complaint is the battery doesn't last but about 4 hours while using it, I hope this improves through some updates, it's sad you spend all this money on a phone, for it not to perform very well. I wish you had a trade in value for an s22, I'd like to try the s22 ultra.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hello. Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’m attaching a couple links that will aide with the battery life. If you need further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Crisp photos
on July 15, 2022
Posted by: Duchess0415
from Milford PA
Expertise:Intermediate
Love the screen size. The photos are fabulous, and I love the camera. Some new fun sounds too. I'm a Samsung girl and happy to be
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
More expensive, less durable
on August 1, 2022
Posted by: Marcus
from NC
Expertise:Intermediate
I've had Samsung phones for a while now. My last phone was the S9. Really liked that phone until after 3 years the battery would get very hot just looking at news. I'm a mechanic and am very careful to not scratch the screen. The S9 screen was very tough. Never a scratch without a screen protector. Got the S22 and was super careful with it. After one week noticed small scratch in the glass. I was so careful and very disappointed. Had to get glass screen protector for it. This will be my last Samsung. Also, if I make a video and walk the video isn't stable, gets shaky. I've not changed any settings so that may be on me, but overall for me, the S9 was a way better phone.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Marcus,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on August 1, 2022
Posted by: Nancy
from Huntington IN
Expertise:Intermediate
I purchased S22 back in April to replace my S9. It gets hot while charging and the battery life is not as good at the S9 I had. I replaced my S9 do to the slower speed i was getting, but this is not any faster. I am not impressed at all with the S11
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Nancy,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good
on August 4, 2022
Posted by: jasonthegamer01
Great phone, I like it a lot, but it seems the phones battery isn't the greatest, I've been on it since 840ish am(now 120pm) and my phone is at 66, I've literally watched my battery drop 3% withing 3-5 minutes. Also for some reason whenever I click on samsung messages to change my incoming text notification sound, it immediately boots up zedge instead of the storage and media. So I'm stuck with the apps notifications being the same as my text message sound, idk how to change that, I just want my zedge to be devices notifaction storage and media sounds, not zedge. My only complaints
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone bad battery life performance!
on August 26, 2022
Posted by: Alex_Grnk
from San Francisco CA
Expertise:Intermediate
Great phone compared with my former one S10 although features were removed from this version, no SD, no oxigen sensors ETC
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Alex,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will show some of the cool features of your device. Also some that will help maintain the battery life of your Samsung Galaxy S22. IF you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will show some of the cool features of your device. Also some that will help maintain the battery life of your Samsung Galaxy S22. IF you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Meh.
on August 27, 2022
Posted by: Jake
from Charlotte, NC
Expertise:Expert
Upgraded from S10+ to S22+ on corporate rotation plan. Other than slightly different buttons and the lack of a micro-SD card, after two weeks on the road with heavy use my user experience is identical. (Disclosure I am not a photographer). I can tell no difference with 5G, speed test or functional, disappointing because I am in that value chain and was rooting for it. Solid phone, works great, but I would not spend my own money to upgrade if my S10+ was functional. Maybe I would be more excited had I upgraded from a lower tier product. Not disappointed, just not impressed.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Jake,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links from Samsung’s YouTube channel that show of its neat features. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links from Samsung’s YouTube channel that show of its neat features. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US