Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
Same as the last one
on June 15, 2022
Posted by: Samsung 4ever
from Pennsylvania
I LOVE all of the Samsung phones I have ever used. I have had many but held onto my S10+ for longer than normal. Upgrading to the S22 almost felt like a step back. Very poor battery life thus far (I am told it will learn my usage and become slightly better) and not much new to offer. Learning the new button position was simple and the build quality is still great, but the S22 just seems very basic. I wanted to spring for the Ultra and probably should have but was limited to options since this line is provided by my employer. All in all this phone is still a Samsung and is far superior to its competitors but is still missing some things that could be improved. The battery is really really bad.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 16, 2022
Posted by: Apalm
from Fort Lauderdale, Fl
Expertise:Intermediate
Oustanding replacement for my S9, in terms of size and performance. The battery is not bad, it's a new phone and it's learning your usage, give it a minute and you won't be disappointed. Enjoy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone, battery life downside
on June 19, 2022
Posted by: NEM26
from Orlando, Florida
Expertise:Expert
Love the phone, the color I got is pink and is beautiful. The pictures are great. The only downside is the battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone
on June 19, 2022
Posted by: phone 22
from East Haven CT
Expertise:Intermediate
Not as user friendly as my Galaxy 10+ was. No longer can plug earphones, must get wireless to listen to music. Also had to buy new charger.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery life
on June 21, 2022
Posted by: Enzki
from Arizona
Bought s22 2 mos. Ago. I like everything except the battery. Had to charge 2-3x a day. Unlike my old a71 only have to charge once every 2 days.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Really enjoy this phone!
on June 29, 2022
Posted by: Gd224
from Crofton, MD
Expertise:Expert
[This review was collected as part of a promotion.] After not having an Android phone for a while I decided to get this on a trade in deal with Google Fi and I really enjoy it! The under display fingerprint scanner and always on display are my two favorite features. But I also love the edge panels and the camera are good too. I knocked off 1 start because battery life has been rather disappointing to be honest. Only really get around 5-6 hours of screen on time. Other than that this phone is great and I would recommend outside of the battery issues.
I would recommend this to a friend!
Features
5
Performance
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty decent phone with somewhat low battery
on June 29, 2022
Posted by: TayoEXE
from Orem, UT
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my Galaxy S22 day one to replace my Galaxy S8 for Web AR development. It was a good improvement over the now 5 year old phone (time flies). I find the 120hz refresh rate very nice to look at, but the max resolution is actually capped at 1080p. This hasn't been an issue for me though, since phone sizes are much smaller than PC screens. The new touchscreen fingerprint reader works really nicely and is much more convenient than the awkward one on the back of the S8. However, I've had issues with it overheating lately, even when I wasn't doing Web AR stuff. It simply closes out several apps if this happens. Its battery is also 3,700 mAh, which at least for my uses with video, 3D rendering, etc., it always seems to run out pretty fast. My wife also seems to not really like the camera either.
Pros: Simple to upgrade from other Samsung phones, decently powerful, nice screen refresh rate, simple and solid design
Cons: Battery life is kind of bad, may overheat, camera is so-so
Cons: Battery life is kind of bad, may overheat, camera is so-so
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality
on June 29, 2022
Posted by: TendedTick
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago because they made it smaller than the previous generation. I am so glad I did its a wonderful phone and beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US