Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
They are selling less phone for more money...
on March 9, 2022
Posted by: RawGG
from Florida
Expertise:Intermediate
No more 1440P flagship base model
No more Headphone jack
No more MicroSD slot
No more Charger in the box
Smaller battery
No more Headphone jack
No more MicroSD slot
No more Charger in the box
Smaller battery
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worse batter ever I have ever had
on March 19, 2022
Posted by: Lisky
from Athens, GA
I've had the S22 (not plus or ultra) for about a month. It really makes me miss the Revvl 5 I had previously. The battery dies very fast. I work from home and I'm always on my phone, this dies incredibly fast. Even with a fully charged battery compared to my last phone. I noticed I have to keep a charger on which im sure isn't good for the phone. If you're watching a video or just talking on the phone with someone, once it hits 15%, you have like 5 minutes TOPS to plug it in before it dies.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Can't get the basis right
on August 13, 2022
Posted by: Wouth
Expertise:Intermediate
I got a new phone because my my galaxy fe20 was too big for my hands so I got the s22. The form factor is really nice. Really like the feel of the back and the phone feels sturdy which is good. The phone runs quit smoothly for the most part. Screen like most modern phone these days are nice , but not particularly impressive either. The phone battery is subpar. In fact I could barely get a day out of this battery even when its fully charged. I have to use power saving mode now to use this phone wh. Second the finger print sensor on the front is accurate 40% of the time. It's really annoying and I thought given enough time with updates these things may improve, but it never did. Also they don't even provide a quick charger for you for a phone with such poor battery life...
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 15, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22. All feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We’re thrilled you like the feel of your device! I’ve attached some links below that should be helpful concerning its battery life and helping with the fingerprint sensor. If you need further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible battery
on March 9, 2022
Posted by: Andy
from Oklahoma, Tulsa
Had it for 3 weeks and feel like I'm charging it every 5 hours. Probably the worst battery life of any phone I've ever had. Other than that it's a great phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life, runs hot, no headphone jack
on April 7, 2022
Posted by: Finch
Expertise:Expert
Wish I kept my S10 which was a better phone overall. All the improvements are kinda worthless when the battery runs out so quickly! Really miss the headphone jack and sd card slot, but what really is annoying is that this brand new S22 has worse battery life than a couple year old S10.
The camera is great and a huge improvement, everything else is meh or worse.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Finch. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Fast charging doesn't work
on April 17, 2022
Posted by: kevin
from LA
Expertise:Intermediate
i buy a new cable and power charger and doesn't work i have to charge whith the old one and keep 8 hours to get 100% and the new charger woks on others devices.
i have s21 ultra
i have s21 ultra
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy at all
on January 9, 2023
Posted by: Unhappy camper
from Tennessee
Expertise:Expert
I am not happy with my NEW S22 because of it's battery life. It is horrible. The camera is not as good as I was told either. I am very unhappy. I still have to deal with this for 2 whole years.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hello,
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Got a lemon!
on February 8, 2023
Posted by: Doogie
All of our previous Samsung phones have been great! It is going on three months and the S22 has not worked to date. It is on its second trip back to the manufacturer. Hope it is replaced with a different phone!
Response from Samsung USBy Bethany, Social Commerce, February 9, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22
We value all feedback as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We value all feedback as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US