Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
4
Great features, one inconvenience
on April 12, 2022
Posted by: Jonesy
from Honolulu, Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago and it is a great phone, I love the camera quality, it works seamlessly, my one issue is the battery life, I use my phone often for work and the battery feels like it's almost always dead by lunch, I am always on the move so I have to carry a portable charger which is inconvenient
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 12, 2022
Posted by: Vitalsar
from Wilkes-Barre, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it a couple weeks ago and I love it, I wouldn't trade it for anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awesome
on April 12, 2022
Posted by: Anonymous
from Tulsa, Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Had this phone pre-ordered.. so far, it's a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi SamGarcia,
Thank you for bringing this to our attention and for purchasing the Samsung Galaxy S22. Please know that Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know you find your phone of good use and good value as much as we do. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402989
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on April 12, 2022
Posted by: Tx4mommy
from Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone in February , it's not really too different from the other galaxy but it's a preety great phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible finger scanner
on April 12, 2022
Posted by: OB jessy
from California
Expertise:Intermediate
When you put a screen protector de finger scanning is just the most terrible in the market
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Jessy,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
HORRIBLE BATTERY
on April 14, 2022
Posted by: Steven
from Minnesota
Bought this phone on pre-order, upgraded from the s20 ultra. Big mistake. The battery life on this phone is nearly non existent. Not having and SD card option and no aux port also big negatives (s20 had no aux port either). Everybody who got this phone should be eligible to a refund and/or a free upgrade.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Steven,
Thank you for leaving this review. We sincerely apologize for the inconvenience this may have caused you, as the battery life on your Galaxy S22 is poor, and if this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402688
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap, Looks like an iPhone 4
on April 14, 2022
Posted by: Abbie
from Springfield, MO
Expertise:Expert
I bought this phone about a month ago and I could not believe how ugly it was out of the box. I considered returning it. The battery life is the worst I've ever had. My cheaper S20 FE had way better battery life. No block with the charger. It works fine other than the battery but nothing to write home about. If I didn't get a hefty discount from my carrier I would be returning this cheap thing. Every year they look for ways to charge you more and give you less for the money. This is the worst Galaxy S so far. My S4 was better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Abbie,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as you're having issues with the battery life on your Galaxy S22. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit our website to purchase the Travel Adapter:
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=chargers&sort=relevance&size=30&category=Accessories&accessories_type=Chargers+%26+Batteries
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413735
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
PHONE LOCKS WITH NO PASSWORD SET
on April 26, 2022
Posted by: Tired and frustrated
from Atlanta
Expertise:Intermediate
OMG I Had the phone 1 day and it requested foactory reset after I imported all of my data. It locked asking for a password even though all I set was the pattern. I hard reset and it did it again a day later. I called samsung and they said the phone was defective and would need to be replaced. I took it to A T and t and they said Samsung had to replace but did another hard reset since I work in Healthcare and cannot do without phone for 2 days!!.... well it locked again and I finally got the phone replaced at the store. Now I see another request for a factory reset again!! I set pattern face and password and I am waiting in dread... I have been Samsung for ever but now I may have to go to the dreaded IphonIPhone!! I am so sad
No, I would not recommend this to a friend.
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US