Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Downgrade
on April 11, 2022
Posted by: beowulf992001
from Oklahoma
Expertise:Intermediate
[This review was collected as part of a promotion.] Other than the cameras this phone is a total downgrade from my S9+. If my phone company did not tell me it would stop working by December I never would have bought it for such a ridiculous price...no headphones or charging block either.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 12, 2022
Hi Beowulf992001,
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the travel adapter and headphones are sold separately. I understand how frustrating it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may visit our website to purchase the 25W USB-C Fast Charging Wall Charger:
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-usb-c-fast-charging-wall-charger-black-ep-ta800xbegus/
Another is the 15W USB-C Adaptive Fast Charging Wall Charger:
https://www.samsung.com/us/mobile/mobile-accessories/phones/adaptive-fast-charging-wall-charger-detachable-microusb-usb-cable-white-ep-ta20jweusta/
Also, we have a variety of Galaxy Buds to choose from:
https://www.samsung.com/us/mobile/audio/all-audio/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144395835
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money.
on October 1, 2022
Posted by: Fujb
from Pittsburgh pa
Expertise:Intermediate
I'm a long time Samsung phone guy. I got rid of my s20 because it was dying very fast and starting to lag. Got the s22 and it is by far the worst phone I've ever had from Samsung. It doesn't hold battery charge at all. It gets very hot very easily. Doesn't charge fast at all and if you use it while it is charging it will not charge at all. I'm not a iPhone person what so ever but I'm really debating changing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Miss some old features
on March 30, 2022
Posted by: Jessie M
from Columbus, OH
Expertise:Intermediate
It has definitely upgraded the camera to something way better like night mode and the zoom to see the moon; I love that. Everything else is as good as it was except the biggest downside and the highest annoyance; they took away the led indicator to show that he have a text waiting. It will flash once received but if you weren't on your phone or couldn't hear the notification, then there is no repeated light signal to show you have something waiting to be seen. That's a major flaw when you work in a noisy factory. I can not longer glance at my closed screen to see if there's an important response to a text for me, I literally have to unlock the screen to see a tiny notification icon at the top of the screen. Camera flash does me no good as it only flashes the one time when you receive a text and I don't tend to put my phone face down as it will scratch the screen. So for all the updates, then taking that one thing away aggravated me the most and makes me miss my S8+.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Gets too hot, and frame-rate drops
on August 28, 2022
Posted by: Sequoia5
from Chino Hills
Expertise:Expert
This phone gets too hot too easily. Also, when it starts to get hot, when I stream videos, the frame-rate drops a lot. This is a downgrade from the S21, unfortunately.
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Sequoia5,
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on October 10, 2022
Posted by: KDG1522
Expertise:Intermediate
I brought this S22+ a few weeks ago. Not a fan of the volume and vibration are so light you barely hear them.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung comes through!
on December 15, 2022
Posted by: clerkjane
from Minneapolis MN
Expertise:Intermediate
[This review was collected as part of a promotion.] This replaced my S8...wow, what an upgrade! The camera is phenomenal!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
BATTERY LIFE IS SHOCKING + NO AUX + NO SD
on March 23, 2022
Posted by: Sambo1234543344
from London
Expertise:Intermediate
I have been using Samsung phones since the Galaxy series started and used to swear by them but this is phone is a massive disappointment. DONT BUY IT ! as the features that make it worth buying are no longer there (no AUX connector no SD card slot, and it doesn't even come with a charger (you have to pay extra for that). I got this phone as an upgrade to my S10 but it actually feels like a downgrade, the only good thing is the design but I put it in a case so that's pointless. I booted my old s10 up side by side with the s22 and the s10 started up quicker. The battery lasted longer on a 3 year old s10 then on a 2 week old s22 it's just massively disappointing the camera seems marginally better but i dont take many pictures and i feel the wide angle camera on my old s10 was much better (wider). If I could do it over again I'd go for one of the competition or see of I could get a brand new s10 as honestly this phones Battery life is just laughable.
Lastly my friend has a Pixel 6 Pro and in my opinion the camera is better on it the sound from the speakers is also better on the pixel 6 Pro and the battery life is much much much better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery life, screen cracked in a soft fall
on April 10, 2022
Posted by: JenK
from CA
Expertise:Intermediate
So disappointed in this phone. I've been a Samsung customer for over a decade and this phone has the worst battery life.
Apparently the screen cracks easily, too? I dropped mine today on soft dirt, and the screen shattered. I had the Samsung clear case with kickstand on. So it was either the case being weak or the phone screen shatters easily.
I took my phone to a shop to get it repaired today, and a lady there had the same phone, same case, and the same thing happened when she dropped her phone inside her home.
I'm so disappointed that I paid full price for this phone and it's not at all good.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US