Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
2
Shame on Samsung
on March 20, 2022
Posted by: mcg45
from New York
Expertise:Expert
I am stuck with the Ultra Plus after turning in my wonderful Note 8. Had to disable Bixby because I couldn't turn the phone on without it popping up, twice, when I went to shut the phone down it asks for my pin beforehand, really crazy, but since it doesn't happen all the time impossible to show to anyone. Haven't been able to take a screen shot per instructions, maybe because Bixby was disabled, who knows, and tried a few other methods per what was shown on line, but doesn't work. Can't believe the wired headphone jack plugs into where you charge the phone, the stylus on the left hand side boggles the mind since most people, myself included, are right handed, and the stylus doesn't always stay in, even though I know how to do that since I have had the Note 2, Note 5, and Note 8, so no stranger to putting my stylus in properly after use, the screen goes dark constantly, even when working out at the health club and I constantly have to restart the phone to even switch a station if I choose when playing music, the display timing out at 10 minutes max with no custom option is absurd, unless you think this phone can't handle the display staying on a little longer, tried bluetooth over wired ear plugs and suddenly Google Assistant keeps popping up, and the problems just go on and on and on. I can't find an alternative right now, certainly not a phone with a stylus which is my preference given arthritis, and so now with just 5 days remaining to turn in the phone for something else, I have no alternative, and this phone is nothing but trouble. How could you, Samsung?
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Good phone. has poor battery life and optimizatio
on March 24, 2022
Posted by: FatedSpace
from Washigton
Expertise:Intermediate
Got this phone about a a month ago after pre-ordering the s22 and when i first got it it was super smooth and a big upgrade compared to my s10e and was pretty happy with it until I noticed the flaws one of the biggest flaws is the battery csnt even go a whole day I tuned off 120hz and used battery saver still cant last and it's very disappointing not only but the camera can be super clean and accurate but with lights there just so much camera flair sometimes and when recording a video at UHD 60 after multiple vids 10 seconds into it is very choppy and overtime the s22 seems to be bauging down I hope this can all be fixed with software updates noticed the midt recent one just made everything worse sadly
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps freezing and have to restart
on March 24, 2022
Posted by: Anonymous
from Vienna
Expertise:Expert
Dont buy this phone. I have a S20 ultra and it has freezing issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Naveed,
Thank you for getting in touch about this. We sincerely apologize about the status of your device, as your phone freezes. I understand how nerve-racking it can be when your device acts up and crashes. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps about "Samsung phone freezes and crashes":
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426726
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Choice
on March 29, 2022
Posted by: Kicknn
from Las Vegas
Expertise:Expert
I have had my S22 for about a month. The smaller size is so nice, easier to take with me. Features: the system is intuitive, smoother than my prior phone (Galaxy S20+). Processor is fast and phone doesn't heat up. Battery is great, no issue here. I listen to I podcasts, music and TV all day while working and still have battery life at end of day.
The clarity of the screen is awesome.
The clarity of the screen is awesome.
Extremely pleased. Samsung service has been exceptional as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on March 31, 2022
Posted by: Not impressed
from FL
Expertise:Intermediate
No head phone jack!
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
Why do phone companies take away features on phones even when the majority want them.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; it does not have an audio jack connection. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you maximize the device's potential.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Debbie
from Carol stream, IL
[This review was collected as part of a promotion.] I bought this a month ago and love it. It moves fast and is reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does it all and in style
on July 9, 2022
Posted by: SicNesS
from Maryville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S22 for about 6 months now and I'm in love with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Need smaller size like S10E
on September 21, 2022
Posted by: Karthik k
from SC
Expertise:Expert
A smaller size like mini or s10e would be great...
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 22, 2022
Hi Karthik,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US