Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Poor product
on July 13, 2023
Posted by: mzleslie29
from New Jersey
Expertise:Expert
The S22 us a poor quality phone. The updates occur frequently and keep changing my preferences and privacy settings. The phone doesn't hold a charge more than 8 hrs. Google basically owns the phone and controls all yhe features. Whenever I try to make a change, I have to log into my account (just like apple) to make changes...really ATT. I can't wait for this contract to expire so I can throw away this device. It is a waste of money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Hello there Mzleslie29,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy S22 has been designed with durability in mind. It has an aluminum frame, Gorilla Glass Victus+, and it is water and dust resistant for 30 minutes in up to 1.5 meters, based on an IP68 rating. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the available time in your schedule, please take a look at the article that I have linked below for you titled, "Galaxy phone or tablet will not charge." The article contains some troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy S22 has been designed with durability in mind. It has an aluminum frame, Gorilla Glass Victus+, and it is water and dust resistant for 30 minutes in up to 1.5 meters, based on an IP68 rating. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the available time in your schedule, please take a look at the article that I have linked below for you titled, "Galaxy phone or tablet will not charge." The article contains some troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
A great compact phone
on July 14, 2023
Posted by: Guil561
from Tucson, AZ
Expertise:Intermediate
I purchased the S22 to replace my Pixel 6a because the screen wasn’t bright enough outside in the desert sun. I only use my S22 when I’m out trail running and hiking. I have a Pixel 7 Pro as my main phone but I do love the S22, it is more compact than the 6a and I can see the screen when I’m outside. I use to have the S21 Plus which loved, using the S22 makes me realize how I missed Samsung. People have told me I should have bought the S23, because the battery was awful and it overheats. For what I use this phone for I don’t experience any of these issues. I do have two separate lines and I’m considering the S23 Plus to replace my iPhone 13 which is on this line.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed
on July 15, 2023
Posted by: Treyk
from North Carolina
Expertise:Intermediate
I have had this phone for over a year. It constantly freezes and resets randomly. Recently, ive had to factory reset the phone because it was on a reboot loop. I have had galaxy phones since the first one came out and this is the first one that has made me want to switch to a different brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, July 17, 2023
Salutations Treyk,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time in your schedule, please take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some helpful troubleshooting steps you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time in your schedule, please take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some helpful troubleshooting steps you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
Only one simcard slot, otherwise perfect
on July 19, 2023
Posted by: Cyclorbit
from Helsinki
Expertise:Expert
I use galaxy phones since five years and they are for sure the best series that can be even better than I-phone.
The only thing I don't like of the S22 is that it has only one slot for simcards.
The only thing I don't like of the S22 is that it has only one slot for simcards.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly Good Except the Battery
on August 2, 2023
Posted by: JayB
from St Paul, MN
Expertise:Intermediate
We've had the phones for a month. The camera is very good. It was easy to set up and transfer from our previous phone. The battery is disappointing. It does not last as long as our A52 phone.
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy with this phone
on August 9, 2023
Posted by: Kathy
from Midlothian, IL
Expertise:Intermediate
I have had this phone a little over a year. Calls and texts don't always come in or go out. It has been replaced once, out of service for 5 days while verizon tried to fix it, and had numerous trips to the store to fix it. I now restart a couple times a day to make sure nothing is missed. Very disappointed. Used to love Samsung. 2 years left on my contract for the worst phone I've had.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Salutations Kathy,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a look at the articles titled, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device's connectivity. Have you updated your device recently? If not, please ensure that your Galaxy S22 has been updated with the most recent version of software. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I have included a link below containing your device's software update, for your convenience. If you would like any further assistance after reviewing the resources provided, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a look at the articles titled, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device's connectivity. Have you updated your device recently? If not, please ensure that your Galaxy S22 has been updated with the most recent version of software. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I have included a link below containing your device's software update, for your convenience. If you would like any further assistance after reviewing the resources provided, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Happy so far!
on August 15, 2023
Posted by: eugesounds
from Texas
Expertise:Intermediate
Traded in a 10s - it was seemless. The s22 s faster with a quicker charge and longer battery life. The camera is also a bit more robust though I'm not sure of the specifics. Really happy with it so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung
on August 18, 2023
Posted by: Innocent
I like it's streaming service
Maybe good to possess s22
Maybe good to possess s22
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Salutations Innocent,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22 or being able to ask you any follow up questions regarding what you have shared with us, I suggest reaching out to Samsung Support when you have the free time in your schedule for additional assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22 or being able to ask you any follow up questions regarding what you have shared with us, I suggest reaching out to Samsung Support when you have the free time in your schedule for additional assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US