Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
5
S22
on May 22, 2023
Posted by: Mare
from Mechanicsburg, PA
Expertise:Intermediate
Bought the S22 in September 2022 and really like it. Still haven't been able to get Google Maps to talk over the Bluetooth though. The only way to get the verbal driving directions is to turn off Bluetooth. This was the same issue I had with the S9.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone S22
on June 3, 2023
Posted by: Dan Katy
3 weeks with Samsung S22 and very pleased with it, no regrets for ditching problematic Apple IPhone.
Written by a customer while visiting Samsung US
Customer Rating
2
It's not worth the $$$ I've spent on it
on June 8, 2023
Posted by: Iza 831
Expertise:Intermediate
I was excited about this phone when I got it , since then nothing about the phone is worth , i wouldn't buy it if I could go back in time .
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 9, 2023
Hey there Iza 831, thank you for taking time to provide your feedback to us on your Samsung Galaxy S22. We completely understand the investment in a new device and wanting to feel like you have gotten a great device. We would be more than happy to help you troubleshoot any difficulties or discover all of the amazing features. We have provided a link to the Samsung Support Team and the full product manual for your reference and assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I need
on June 17, 2023
Posted by: Love my girls
from Struthers, Ohio
Expertise:Intermediate
Love my new phone, so happy I switched to Spectrum
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everything
on June 17, 2023
Posted by: Anime expert
from Northport ny
Expertise:Expert
It has an super amazing camera that I use a lot and the sound is really loud when I press find my phone on my smart watch
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything
on July 9, 2023
Posted by: Amazed
Expertise:Expert
Honestly the best phone I've had in a while it's pretty amazing, I work in construction and let me tell yall I like to help lift with my leg sometimes and it taking all the torture that I've thrown at it. I mean yeah the screen is cracked front and back but the screen works perfectly the touch feedback is great, speaker is loud battery last long can withstand the heat over all amazing phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery
on July 10, 2023
Posted by: Evelyn
from Los angeles
Expertise:Expert
Phone overall is great but it has a huge problem. The battery life is extremely short. It's frustrating that the battery drains very quickly. What a shame.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, July 11, 2023
Howdy Evelyn,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your S22 in hand, are all covered under your Samsung Care+ plan. For your convenience, I have included a few links to articles to help you get the most out of your Galaxy battery. Be sure to check them out when you can. The titles to those articles are, "Samsung phone battery drains quickly on 5G service," "Get the most out of your Galaxy phone or tablet battery," "Apps are draining battery on Galaxy phone or tablet," and "Battery Life Optimization." These articles are filled with a plethora of great information about how you can optimize your adaptive battery. If you would like further assistance after reviewing these resources, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your S22 in hand, are all covered under your Samsung Care+ plan. For your convenience, I have included a few links to articles to help you get the most out of your Galaxy battery. Be sure to check them out when you can. The titles to those articles are, "Samsung phone battery drains quickly on 5G service," "Get the most out of your Galaxy phone or tablet battery," "Apps are draining battery on Galaxy phone or tablet," and "Battery Life Optimization." These articles are filled with a plethora of great information about how you can optimize your adaptive battery. If you would like further assistance after reviewing these resources, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone
on July 13, 2023
Posted by: Lanny
from Hammond la
Expertise:Expert
Until they release a software update to fix the crashes and the screen issue that caused me to wipe my phone I don't recommend
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Hey there Lanny,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22, I have included a couple of links below that I think you may find beneficial. I have included your device's software update as well as an article titled, "Samsung phone or tablet freezes and crashes" that contains some troubleshooting steps that you can take without any outside assistance. If you would like further assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support for further assistance at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22, I have included a couple of links below that I think you may find beneficial. I have included your device's software update as well as an article titled, "Samsung phone or tablet freezes and crashes" that contains some troubleshooting steps that you can take without any outside assistance. If you would like further assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support for further assistance at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US