Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
5
Great smartphone
on April 9, 2023
Posted by: Stefan01
Great pictures,high quality phone, easy to use and anything is possible with this phone
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Features
on April 10, 2023
Posted by: Onlylittle
I bought the Samsung s22+ almost 2 months ago now and it is an absolutely amazing phone, in so many different way. One of the best I've ever had, hands down
Written by a customer while visiting Samsung US
Customer Rating
5
great upgrade
on April 14, 2023
Posted by: f9928000
upgraded from an S22,,,,,,,,,,,,,,great upgrade! ;Battery life is 2x longer, The small increase in size makes a big difference in texting/keyboard.......sound is better...........totally pleased
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed except for the camera and speed
on April 23, 2023
Posted by: Summer
from Akron, Ohio
I have had this phone for a month. I was so excited to be able to get an upgrade. I wanted a faster speed and better camera. Check marks on both. Yay! There have been soooo many pop ups on choices in which I am unsure about. I wasn't able to retrieve my texts for days. It has frozen several times. The battery life is not good. Disappointed!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 24, 2023
Hi Summer... We appreciate you taking the time to review the Samsung Galaxy S22. We value all input as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, text messages, freezing, and pop ups you've experienced. Please feel free to contact Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Signal Connectivity
on April 24, 2023
Posted by: WYDMG58
This is a horrible phone. I love my Samsung products, so was excited at the prospect of upgrading. Wish I still had my old phone. I have had a horrible time with the internet connectivity with this device, and the one I originally got before the screen broke and it was replaced by insurance. Everything else about the phone seems to operate fine, but seems to have issues finding a signal.
Response from Samsung USBy Bethany, Social Commerce, April 25, 2023
Hi WYDMG58... We appreciate you taking the time to review the Samsung Galaxy S22. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help concerning the connectivity of your device. Also below, is Samsung Support. Feel free to reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is trash. I would not tell anyone to by
on May 12, 2023
Posted by: Ms Mott
I hate this phone. I only had this phone a year. But have had 6 replacement phones.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hi there Ms Mott, we appreciate you reaching out to us to share your thoughts on your Samsung Galaxy S22. We would be more than happy to assist you in troubleshooting any difficulty you are experiencing. Without knowing what has caused you to have replacement phones, we have provided a link to the Samsung Support Team. They are available at any time to assist you one on one with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as the last one
on May 17, 2023
Posted by: Jarhead
I write tthis his after having to reset the phone for the 5th time to be able to make a call.it is a fussy phone that I have very little faith that it will work when asked to perform. Samsung help shows the phone is up to date with software and phone is ok….BS
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 18, 2023
Hey Jarhead, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S22. We understand how important a reliable phone is to know it will make calls when you need or receive calls when you are expecting them. We have provided a few links to articles that may provide some troubleshooting assistance with your device. We have also provided a link to the Samsung Support Team should you need further assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I HATE THIS PHONE!
on May 18, 2023
Posted by: I HATE THIS PHONE
from THIS PHONE SUCKS, PR
Expertise:Intermediate
Screen doesn't work right. Sometimes doesn't recognize tap, other times it reads the wrong location of the tap. Ie. Tap a letter or a button and something next to it activates. It is not accuracy of tapping on my part. I haven't had this problem with any other smartphone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hi there, we appreciate you taking time to share your thoughts with us on your Samsung Galaxy S22. We completely understand how important it is that your device function to your everyday life. We would be more than happy to assist you with the display of your device if you would like. The Samsung Support Team can help you troubleshoot the display and ascertain where the difficulty may be stemming from and what options are available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US