Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
3
No Headphone Jack
on March 29, 2022
Posted by: outofegypt
from Lafayette, IN
Nice phone. Excellent memory. Awesome camera. .... But no Headphone Jack????
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details about the adapter.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
SHORTER BATTERY LIFE THAN THE PREVIOUS MODEL
on March 29, 2022
Posted by: Johniege
from Boston, Ma
Expertise:Expert
I can't believe would introduce a new model and that the battery life would be shorter than the previous model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Johniege. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358292
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358292
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
S22
on March 29, 2022
Posted by: Irvinrn
from Blanchester, Oh
Expertise:Intermediate
I have had the S22 for 1 month and don't really like it. It's no better than my S8+ which I should have kept.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with S22. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144358188
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144358188
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on March 30, 2022
Posted by: Bttrfly830
from Ohio
I bought my s22 about a month ago. It seems to be a good phone however I had an A71 prior and I don't like the s22 any more than I did the A71. It does have an excellent camera but nothing too special other than that in my opinion .
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Stinks
on June 27, 2022
Posted by: paul66
from Glenshaw,PA
You have to hold 2 buttons down at the same time to turn off the phone. Battery life sucks.
I am stuck with this phone for the next 2 years.
I am stuck with this phone for the next 2 years.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Below you will also find instruction on how to change the side key function. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Side key settings:
You can customize the shortcuts assigned to the Side key.
Double press
Choose which feature is launched when the Side key is pressed twice.
1. From Settings, tap Advanced features > Side key.
2. Tap Double press to enable this feature, and tap an option:
-Quick launch camera (default)
-Open app
Press and hold
Choose which feature is launched when you press and hold the Side key.
1. From Settings, tap Advanced features > Side key.
2. Under the Press and hold heading, tap an option:
-Wake Bixby (default)
-Power off menu
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Side key settings:
You can customize the shortcuts assigned to the Side key.
Double press
Choose which feature is launched when the Side key is pressed twice.
1. From Settings, tap Advanced features > Side key.
2. Tap Double press to enable this feature, and tap an option:
-Quick launch camera (default)
-Open app
Press and hold
Choose which feature is launched when you press and hold the Side key.
1. From Settings, tap Advanced features > Side key.
2. Under the Press and hold heading, tap an option:
-Wake Bixby (default)
-Power off menu
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life stinks
on June 29, 2022
Posted by: cancer72283
from Indiana
Expertise:Intermediate
The battery life on these isn't good. Everything seems to be ok. No where to put a SD card that I seen so whatever gigabyte you order is what you g etc. Also not able you mobile hotspot.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thank you again for being a Samsung Customer.
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Written by a customer while visiting Samsung US
Customer Rating
5
S22
on July 5, 2022
Posted by: Gizm
from Chicago
Expertise:Expert
I m very happy and love this phone. It does every thing I need.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
OK if you need 5G
on October 6, 2022
Posted by: PaulR
It's an OK phone I guess. Don't find it nearly as user friendly as my old Motorola phone. Doesn't seem to work with a screen protector, won't register your fingerprint, so that's annoying. Of course it doesn't come with any user guide but found one on-line. New "fast charger" cable isn't compatible with standard USB so I needed to buy a new charger. Wanted 5G which my old phone didn't have, got talked into getting this phone. In hindsight, I should have passed.
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Paul,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US