Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
2
No place to plug in headphones had to buy a jack.
on November 1, 2022
Posted by: Grandmaski
Don't like the screen shot feature having to swipe with your hand. Battery drains fast.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 1, 2022
Hi Grandmaski,
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we strive to improve and innovate our product designs and functionality. I’ve attached a link that explains how to take screenshots via palm swipe, button combinations, S Pen, Bixby and more. Also, some links that will help elongate the battery life of your device. Please reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we strive to improve and innovate our product designs and functionality. I’ve attached a link that explains how to take screenshots via palm swipe, button combinations, S Pen, Bixby and more. Also, some links that will help elongate the battery life of your device. Please reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
on February 9, 2023
Posted by: Cowboy
Not pleased. They called it an upgrade but when I got it home I found I have absolutely no signal. All other phones I had would have signal. Now I can't even text from home. Away from home it does good.
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Cowboy... Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a couple articles that should help with the signal of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Messages on Samsung phone are slow, do not send, or cannot be received
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever.
on March 9, 2022
Posted by: Worst phone
from Chicago
Expertise:Intermediate
The battery life on this is terrible battery doesn't even last 2 hours and that is without using it. I had a Google pixel 2 and the battery lasted for at least 30 hours before it needed to be charged. Picture quality is terrible it changes the colors of the objects in the picture for example, white turns blue. I am returning this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Can't Screenshot properly
on April 24, 2022
Posted by: Megzy
from Anchorage
Expertise:Intermediate
The new phone features have changed to far from other older devices. It doesn't work or isn't compatible with what I used to own.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi Megzy. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. Here is a link to the user manual to help you maximize the device's potential.
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
An order of magnitude better than my Galaxy S9.
on March 10, 2022
Posted by: Yellowhorse
from West Virginia
Expertise:Expert
Coming from a Galaxy S9 this phone is a win from start to finish. A little bigger, a lot brighter, a lot faster, faster charging, better battery life, made with better materials, a serious upgrade on the electronics inside and better connectivity. I'm quite pleased with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on March 6, 2022
Posted by: Paks1234
from New york
Expertise:Expert
Need to bring back memory card slot. Not much different from s21. Shorter battery life.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Life Suck
on March 23, 2022
Posted by: Renee
from Memphis
Expertise:Intermediate
I wish I wouldve kept my 21! By far the worst phone I've owned by Samsung
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Renee,
Thank you for sharing your experience with us. We apologize for the issue you're facing, as the battery life on your Galaxy S22 is poor. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392716
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on March 24, 2022
Posted by: Jboui
from Seattle
Expertise:Expert
Just a real bad phone should’ve gotten the 13 pro max
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Jboui,
Thank you for reaching out. We are saddened to hear that this did not live up to your expectations. I know disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426669
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US