Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
5
I love the phones features
on March 13, 2023
Posted by: Animegrl
[This review was collected as part of a promotion.] I use my phone for music, gaming and anime and the screen is so clear and the colors are very vivid
Written by a customer while visiting Samsung US
Customer Rating
4
My experience after using it for about 2 years
on March 13, 2023
Posted by: Badgui
[This review was collected as part of a promotion.] I usually use my phone primarily for texting, talking, listening to spotify and watching youtube videos. The experience is good but there is room for improvement. Main issue I found is changing orientation is not smooth. Sometimes I need to try a few times for the screen to change position. An app called good Lock is a must. One feature I added through it is changing songs with volume button. Another feature is everytime I unlock my phone wallpaper changes. The smartview works pretty good with my TV but I notice it starts to lag after using it for like 3 to 4 hours. Sometimes I use dex mode with my TV to stream video content. Doing this frees up my phone so I can still use it.
I haven't had issue with battery, it lasts me the entire day.
I haven't had issue with battery, it lasts me the entire day.
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent performance, skimping on classics
on March 13, 2023
Posted by: Binox52
[This review was collected as part of a promotion.] I use my phone for literally everything, so I won't waste everyone's time. I will instead ask for the following:
- Bring back expandable memory
- Bring back physical headphone jacks
- Ensure audio performance receives as much focus as camera performance
- Bring back physical headphone jacks
- Ensure audio performance receives as much focus as camera performance
Do those three things, and I'm a Samsung customer for life.
Response from Samsung USBy Bethany, Social Commerce, March 19, 2023
Hi Binox52... Thank you for your review of the Samsung S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Also attached, a link that should help concerning your phone's audio. Please reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Phone that gets the job done
on March 13, 2023
Posted by: luispacks
[This review was collected as part of a promotion.] One thing I like about my S22 is the edge panels it is really easy to move from one app to the other in seconds saves me time.
I use my S22 to stream and game
I use my S22 to stream and game
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall phone
on March 13, 2023
Posted by: Jose23
[This review was collected as part of a promotion.] I love the phone but there a couple things that aren't really well thought:
1. Elimination of the SD storage card
2. Finger sensor in the screen doesn't work very well and it is not as comfortable as it was in the back
3. I always always have issues with the charging port. It is the 3rd phone I have the same issue with where suddenly it doesn't charge anymore through the por and I have to charge it wirelessly.
4. Battery life. At the beginning it is great but it is quite fast when the phone needs to be charged 2 or even 3 times a day.
1. Elimination of the SD storage card
2. Finger sensor in the screen doesn't work very well and it is not as comfortable as it was in the back
3. I always always have issues with the charging port. It is the 3rd phone I have the same issue with where suddenly it doesn't charge anymore through the por and I have to charge it wirelessly.
4. Battery life. At the beginning it is great but it is quite fast when the phone needs to be charged 2 or even 3 times a day.
Written by a customer while visiting Samsung US
Customer Rating
2
Not a Good Phone
on March 13, 2023
Posted by: Switching
[This review was collected as part of a promotion.] I have had a Samsung Galaxy series phone since the s10 debuted and each model thereafter. They have all been great. This phone however has an extremely poor battery life, annoying side buttons that seem counter-intuitive, no phone jack, fails to send notifications for updates, is glitchy, and is just sub-par from my last Galaxy phone. Because of this, I've made the decision that this will be my last Samsung Galaxy phone. I expected better from the company.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Helle... Thank you for your review of the Samsung Galaxy S22. Your critique is valuable as we continue to innovate and improve on the design and functionality of our products. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Also below, some articles that should help to increase the battery life of your device, as well as with the glitching you've experienced. Feel free to reach out to Samsung Support for any additional assistance you might need. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
It works great most of the time.
on March 13, 2023
Posted by: Parker
[This review was collected as part of a promotion.] It works great most of the time. But if you don't reset it every week it starts freezing and won't open past the lock screen and glitches. There's also this pop up ad from an app or program that I can't turn off that just pops up when I'm in the middle of stuff, very annoying.
I use it for pics, games, social media, and work.
I use it for pics, games, social media, and work.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Parker... We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you've experienced, as well as one to help with pop-ups. Feel free to reach out to Samsung Support, if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on March 13, 2023
Posted by: Missstaff
[This review was collected as part of a promotion.] I use my phone to do several things. Games, apps, music and pictures. I'm very satisfied with all of these. I love to take pictures and options with the camera are great. Excellent for sharing and Instagram. My games come up quickly. I've had no issues and am completely satisfied.
Written by a customer while visiting Samsung US