Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
Worst Upgrade ever
on April 6, 2022
Posted by: Azahm2
from New York City
Expertise:Expert
I was happy to upgrade from my S10+ but this phone is a significant down grade. I was looking for more battery life but it feels the same as the s10+ with how bad the auto brighteness drains your battery of this phone. I also didnt mind that they got rid of the SD card and Audio Jack. I just got the 256gb. The problem I have is that they took out the ANT+ support from that the S10+ had. Now all my workout devices are useless and I Can't run my workout apps on my phone.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Azahm2. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's Manual; Screen brightness Page 143
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378347
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's Manual; Screen brightness Page 143
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378347
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
No advanced color control (saturation, contrast)
on April 12, 2022
Posted by: Igor
Expertise:Expert
Samsung Galaxy S22, is a good smartphone. But its screen is awful. Colors are faded, washed. Saturation level is not enough. Even with Vivid Screen Mode and Eye Comfort Shield.
Samsung can solve this problem by allowing users to manually control Saturation (not only 2 modes, vivid and natural like today), Contrast and Gamma. Hope you will add this feature to the next firmware of Samsung Galaxy S22.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks basic features
on May 13, 2022
Posted by: SeSl
from New York
Expertise:Expert
Storage is too small, 128 and 256 is nothing by current standards especially at this price.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi SeSl. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset with the device, you need to use a USB Type-C to 3.5mm adapter. For additional storage, you can use external storage as an option.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
done with samsung phones
on June 11, 2022
Posted by: Gr1mSag3
from PA
Expertise:Expert
crappy battery life, no external memory card, no access to the battery, IF I WANTED AN IPHONE I WOULD HAVE BOUGHT AN IPHONE!!!!!!! sooo thoroughly disappointed in Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on June 15, 2022
Posted by: Wally
Expertise:Intermediate
Terrible battery life should have kept my s21 this is a epic fail!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Stop dropping features
on June 17, 2022
Posted by: dzneefan
from Tulsa, OK
I am coming from a Galaxy 9+ phone. The only reason I traded was because of security issues. That being said... This is not the best phone! They do not make these phones for average people. Most people don't care about high-tech things. We just want what we are used to. Such as the Led notification light, the power button on one side, and the volume on the other. The screenshot being able to be taken with just the power key. How many people can honestly say they can 1. screenshot in the first try (without turning your volume down) 2. be able to power your phone off again in the first try?
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I would recommend this to a friend!
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Second Review - More Bad stuff
on June 18, 2022
Posted by: NOT HAPPY
from Michigan, Michigan
Expertise:Intermediate
First review at the end.
Have had major problems getting signals, kept getting No Sim Card messages. My wife had to call the dealer because there is no support available in a reasonable time. Dealer had us reset the Network settings, so far, this has helped.
Just tried to use the Paypal credit card adapter and found that there is NO HEADPHONE JACK!
Have had no luck with Bluetooth speakers in my pickup, they crackle and breakup, so, I use wired ones and now I cannot use them either!
Previous Review:
Not as good as our old S10
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Phone is slower loading apps than the S10 too.
What I do like is that there is no Bixby button. Now, it they would make it so we can uninstall all Bixby and other pre-loaded apps that we do not need or want.
Samsung and Android do not care about their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your case may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Won't sync messages
on October 1, 2022
Posted by: JBug
from Hartford ct
Expertise:Intermediate
Bought 3 months ago. Now messages won't show unless I restart phone. Also calls drop unexpectedly. Turned off wifi, no change. On plus side battery lasts a long time contrary to others I've read. P.S. camera is good, but I use it primarily as a phone. Better than my pixel, but not as good as my old s8. Won't reccomend until message issue is resolved
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi JBug,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US