Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom White
Customer Rating
1
This phone is garbage
on March 14, 2022
Posted by: Erik
from Philadelphia
Expertise:Intermediate
I gave back my S10 for the S22 and completely regret it. This phone is 100% trash. A few months after receiving, the media speaker went and Samsung replaced. That lasted about 6 months before the speaker stopped working again. The phone constantly overheats. Always dropping calls. I'll be on the phone for say 5 mins and then the line will go silent for about a minute, I can't hear anything and the other caller can't hear me - then the call will come back like nothing happened. Battery stinks. Hands down the worst Samsung phone I've owned.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
All is GREAT except not SD Card slot
on September 26, 2022
Posted by: SFAllMyLife
from San Francisco, CA
Expertise:Expert
The ONE reason why I went with Samsung over iPhone way back in the early stages was due to the flexibility of the SD slot. I don't understand why they took this MOST important feature away, but I hope & pray that the future models bring this back.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone screen black during a call
on March 23, 2022
Posted by: Heidi
from Virginia
Expertise:Expert
I am very disappointed that the phone screen goes black after 40 seconds on the phone. The display always on DOES NOT WORK DURING A CALL. Why do I have to constantly tap my phone. I'm on calls for hours and it is very important to mute and unmute myself. Now that the screen is black have to tap then hit the button. Very disappointed and who wants a black screen during a call. I can't even end calls quickly since I have to double tab to get back to the phone screen to click end call. Update this feature. I wish I could return this phone due to this.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Heidi,
Thank you for taking the time to leave this review. We are saddened to hear about your recent experience with your Galaxy S22, as the screen turns off while you're on a call. I understand your situation and know that this needs to be addressed immediately to enjoy using your device without any interruption while on a call with family and friends.
Kindly visit this link for troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001473/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392653
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Opening the phone to use it is a pain
on March 23, 2022
Posted by: sarah123
from North Carolina
There are so many things I am disappointed with in this phone that I'm not sure where to begin. 1. Opening the phone when it's locked - super annoying. The facial recognition doesn't work. You have to hold the phone at just the right angle and be looking with just the right facial expression for it to work. The finger print scanner is the worst. If your finger is not in just the right spot and at just the right angle on the scanner, it won't recognize it. So I am basically back to 2010 typing in my passcode every single time.
2. If your battery accidentally dies, and you plug the phone in to charge, it doesn't restart itself when it has enough charge. Then when you remember to power it on, it will not connect to the cell towers and start receiving calls/texts until you put in your passcode. It basically takes 10 minutes of babysitting it to get your phone back. And if you forget to put your passcode in after it restarts, then tough luck you will be incomunicado for hours until you realize it.
3. I, like many millenials, use my alarm clock on my phone to wake up the morning. I can't tell you how many times i've accidentally turned off my alarm instead of snoozing it. The interface on the clock/alarm for this phone is not intuitive or useful.
4. The vibrate isn't very good. I can barely feel it if it's in my pocket, and if it's in my purse I definitely do not know i've received a call. My old phone I could feel my whole arm vibrate when I had my phone in my purse and got a call.
2. If your battery accidentally dies, and you plug the phone in to charge, it doesn't restart itself when it has enough charge. Then when you remember to power it on, it will not connect to the cell towers and start receiving calls/texts until you put in your passcode. It basically takes 10 minutes of babysitting it to get your phone back. And if you forget to put your passcode in after it restarts, then tough luck you will be incomunicado for hours until you realize it.
3. I, like many millenials, use my alarm clock on my phone to wake up the morning. I can't tell you how many times i've accidentally turned off my alarm instead of snoozing it. The interface on the clock/alarm for this phone is not intuitive or useful.
4. The vibrate isn't very good. I can barely feel it if it's in my pocket, and if it's in my purse I definitely do not know i've received a call. My old phone I could feel my whole arm vibrate when I had my phone in my purse and got a call.
SO basically, the screen is beautiful, the camera is nice, but everything else about this phone is annoying.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life is Horrible!
on March 23, 2022
Posted by: SamsungSadness
from Honolulu, HI
Expertise:Expert
I traded in my S21 for an S22. The phones are very similar, except that the battery life on the S22 is TERRIBLE!!! I used to be able to get through a whole day with my S21. Under the same use conditions, I never get through a whole day with the S22. It always needs charging in the afternoon. This is is extremely disappointing! I really regret trading in my S21. This has been such an inconvenience in the first month of ownership. Starting every single day fully charged, but having to charge my phone in the afternoon. I thought the improved processor would make up for the smaller battery on the S22. I was dead wrong. Strongly do not recommend this phone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi There,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392167
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on March 24, 2022
Posted by: Mark
from Washington nc
Expertise:Intermediate
Got the S22 after having a pixel 4a. Liked the smaller size because everyone wants to turn phones into tablets. I'm probably gonna return the phone. The battery life new on this phone is no better than the battery life on my 2 year old phone that battery has worn down. There are clinches in the messaging software. But the most annoying thing is the reduced signal / reception I get compared to my old phone. In the building I work in messages waiting for hours to send or receive. Was never a problem with my old phone. Live and learn I guess. Hype isn't always right
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 13, 2022
Hi Mark. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399157
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399157
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life
on March 28, 2022
Posted by: Reckless
from Canon City, CO
So I bought this phone 3 weeks ago and I've had to charge it halfway through the day every single day since I got it. Other than that it's an amazing phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this phone at any cost.... Lot of issues
on April 3, 2022
Posted by: rbuddepu
from dallas, texas
Expertise:Expert
Avoid this phone at any cost. I have been using Samsung mobiles more than 10 years and I regret upgrading my phone to S22. This model has lot of issues and when I searched online lot of users having the same issue.
1) Android Auto crashes frequently for No Reason.
2) Google maps loses GPS signal and shows Searching for GPS continuously.
Samsung, please make sure that basic functionality works instead of adding new features.
2) Google maps loses GPS signal and shows Searching for GPS continuously.
Samsung, please make sure that basic functionality works instead of adding new features.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22, crashing, and the GPS. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Galaxy phone GPS signal is lost
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Samsung phone freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365029
Have a great day.
^Charles
Galaxy phone GPS signal is lost
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Samsung phone freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365029
Have a great day.
^Charles
Written by a customer while visiting Samsung US