Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.6
(721 Reviews)
Rating breakdown 721 reviews
5 Stars
529
4 Stars
141
3 Stars
26
2 Stars
13
1 Star
12
88%of customers recommend this product.
(
135 out of
154)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
4
S21 Plus Lasted Longer
on March 14, 2022
Posted by: Dacteac
from Miami, Fl
Expertise:Intermediate
Overall, the phone works great. It's fast, takes great pictures, is fluid between tasks, and looks beautiful. My biggest gripe is the battery life. I don't understand why Samsung messed with the S21 Plus formula. 4800 mAh was perfect. This little downgrade turned a 5 star phone into a 4 star one. If you read other reviews you'll find battery life is a common complaint. Samsung, why did you change an already good thing???
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Only had my phone for 2 weeks.... SMH!
on July 11, 2022
Posted by: Tink81bell
from Tx
Expertise:Beginner
I only had my phone for 2 weeks and the sound on my phone is distorted and the screen tends to jump or glitch at times. It is frustrating that I already need the phone serviced.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 25, 2022
Hello. I’m attaching a link to Samsung Support, please reach out to them at your convenience for assistance regarding the sound and glitches of your Samsung Galaxy S22+. It sounds as if your phone should still be under warranty so I’m also attaching that as well. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Overrated
on March 26, 2022
Posted by: Dean
from West Virginia
Expertise:Intermediate
Had now for two days. It's no better than the cheaper priced A50 just with 5G and bigger memory. Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Dean
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22+ to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144391224
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
No SD card slot? Fr?
on November 18, 2022
Posted by: 400gb SD card
from Ohio
Expertise:Expert
I got this 400gb SD card that I used in my note 9 that is now unusable in this phone. I refuse to pay more for storage that I already have. Battery life is like a 4/10. Performance is what you would expect. But the fact there is no micro SD card slot is stupid
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22+. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22+. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and Fantastic! Recommended Purchase
on September 13, 2022
Posted by: AJA512
Expertise:Expert
The phone is amazing. Under the student offer, I got it for a very good discount. It is a good upgrade especially if you are using an older model like the Galaxy S10 or lower. I have always been a loyal Samsung customer from my first phone to my first wearable and they always exceed my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Charger Outlet provided
on May 18, 2022
Posted by: Jega
from Aldie, VA
Expertise:Intermediate
I have been using Samsung phone my whole life, and this is the very first time that i am not receiving a charger unit nor a a lot for SD card available. If i knew this earlier i would have not even purchased this phone. Still contemplating to return this phone back and switching to either google phone or Apple Iphone.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Jega. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516749
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516749
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love This Phone
on March 24, 2022
Posted by: White lightning
from Texas
Expertise:Intermediate
This is what I've been waiting for for a long time, meaning the truly flat screen.Samsung phones have always been high quality but I was never a fan of the curved screen. I traded down to this model from the S21 Ultra which was a great phone, but was not a fan of this years Ultra (square curved block)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No great
on March 29, 2022
Posted by: Joei
from Encinitas
I don't like this phone sorry I got it I have no sound for email alerts the worst is the battery life is terrible doesn't last a half a day I am so disappointed
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Joei. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22+; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358026
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358026
Have a great day.
^Charles
Written by a customer while visiting Samsung US