First off this bed is very comfortable but I really don’t feel like I sleep any cooler reason for 4 stars. I am premenopausal so it’s probably not the bed it’s most likely me. Now for my favorite part the adjustable base, this thing is fantastic and affordable compared to other mattress companies ( love the massage feature) Be warned the thing is heavy so if you live alone have someone help you. As far as customer service goes I can’t answer that as I didn’t have to deal with them as I am a very satisfied customer.
I have been sleeping on my new bed for about 2 weeks now. From day 1 I noticed how well I slept through the night. Previously I would toss and turn, wake up with back pain and not to mention sweat and I keep my air at 71°. I since then sleep all night, keep my covers on me without sweating and no back pain. I highly recommended this bed or any size version of this bed to anyone who wants a good nights sleep. Thank you Team!