Have had the Luxe for 60 days now and have had some mornings with a soar back. The Luxe seems softer than my last tempurpedic and even softer on the outer edge. At times it feels like I might fall out. Also the top layer is almost slippery causing sheets to slide with me as I rotate. I put a matress pad on and that seems to help. It does seem cooler than the temperpedic but weather has cooled down so not sure how well it is on a hot night. Will give it a little more time before making a decision to keep it or not.
The bed is very comfortable, even the first night. I wish the cooling effect was better through the waterproof cover and fitted sheet, but overall a good purchase.
We love our new mattress! The buying process was super easy and stress free. It's wonderful to wake up well rested without the aches and pains. I would definatley recommend this mattress to anyone.
First off this bed is very comfortable but I really don’t feel like I sleep any cooler reason for 4 stars. I am premenopausal so it’s probably not the bed it’s most likely me. Now for my favorite part the adjustable base, this thing is fantastic and affordable compared to other mattress companies ( love the massage feature) Be warned the thing is heavy so if you live alone have someone help you. As far as customer service goes I can’t answer that as I didn’t have to deal with them as I am a very satisfied customer.