I love my new pillows! They're not too firm, and just the right amount of soft. I no longer have a problem finding the cool side of the pillow, either. 10/10, would reccomend.
Although not as heavy as other foam pillows I've used, The GhostPillow offers me the type of neck support I need. When I first laid my head down on it, I didn't think it was going to be supportive enough. My head sunk into it, but didn't "bounce back up". It's such a solid and well-made pillow, though, I took a chance and slept on it anyway. There was no adjustment period. When I woke up, my neck muscles felt fine, no soreness. I was pleasantly surprised, "pleasant" being the operative word. I highly recommend The GhostPillow!
I have very bad back and neck pain which leads me to the chiropractor once a month. Since buying this bed I have been in pain less and slept better and waking up less sweaty. A+ in my books