The smell was so bad I haven't, been able to use it. I had to put them in a garbage bag with bounce laundry sheets and wrap them to see if the smell from it can be absorbed. Don't waste your money.
The pillow is alright, but feels a bit too flat and too stiff so overall it didn't feel like an improvement compared to the normal pillow I had before.
I have been looking for a pillow that stays cool/cold and thought I found it but after about 2 weeks I had to turn it over then over again when it was cold/cool again.It is soft, and the firmness is good after a week or so. The smell is strong, I let it air out for 14 days, which interferes with the warranty. ** I just wanted a cool/cold pillow and thought I found it but I was wrong **