Customer Reviews for APC - Replacement Battery Cartridge #4 - Black
Customer Rating
5
On-Line Battery Replacement
on April 21, 2011
Posted by: Chris
from Western New York
We have had APC backup for our home/small business offices for the past 10 years. When a battery needs to be replaced we just go onlline to order one. Only improvement we would like to see is timed/power sensitive message to alert the user when the battery should/needs to be replaced. That way the user never has to worry about being "exposed" if the battery has outlived it's useful life.
I have had my Pro 650 battery backup for several years & just bought the replacement. The price was fair with free shipping and recycle return of the old part.
I am on the coast in a windy area so power is often flickering. This battery keeps me running without a power failure.
Even though my APC UPS is ancient, they still have the battery for it. I ordered it and got it within days. It was easy to install and worked great right from the beginning.
The RBC solved the problem and the unit is back in service. The pictures on APC website helped confirm the correct RBC was ordered. I really liked the return arrangement with Staples. I brought the old battery in to the Customer Service desk, and they knew exactly what to do with it. No questions, no hassle. Thanks!
...I was disappointed to find no UPS label for returning the old battery for recycling. Was this simply an error, or has APC changed its policy? Otherwise, I am pleased with the UPS unit and the battery. They operate as I expect; no concerns here.
Battery replacement was just what I needed. And sending back the old battery to be recycled at no charge to me was really appreciated. The new battery was easy to install and set up. I was ready to in less than 2 minutes. Safe again.
I am a US Navy veteran, and ever since I left the service in 1992, I have always used APC UPS equipment to protect my home electronics, specifically my computing equipment. I have never had a problem with equipment operation, their UPS devices have always exceed their rated time before needing to change batteries, and their battery recycling service shows an excellent sense of responsibility on the part of the company to protect our environment. This particular battery replacement was for the UPS for my wife's computer. The UPS was able to notify us in advance that the old batteries failed their self-test (after close to 6 years of continuous use), and that battery replacement was required. Nonetheless, it was still able to sustain operation until the replacement batteries could be obtained and replaced. Replacement was straightforward, and the device has been operating continuously and incident-free since the replacement took place. I might be getting spoiled by APC's excellent customer service and quality products, but I don't see myself switching to a different brand of UPS any time in the near future, if ever. I always highly recommend APC products to my friends and peers in the IT industry. Kudos for excellent product quality and outstanding customer service!