Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,347 Reviews)
Rating breakdown 1,347 reviews
5 Stars
986
4 Stars
137
3 Stars
56
2 Stars
60
1 Star
108
80%of customers recommend this product.
(
723 out of
901)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: lipb
from Bay area California
Verified Purchase:Yes
Lightweight and beautiful. The rollers are very flexible and smooth. They just picked up scratches easily. But I can't blame them since you have no control over what is done to them as checkin bags.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: kattai
from DC
Verified Purchase:Yes
Fantastic Suitcase! Sleek, gorgeous design, so lightweight yet sturdy. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great wheels
on February 26, 2025
Posted by: Ona16
from NYC
Gender:Female
I purchased this set September of 2024. It’s been on 6 trips since then. Very study and easy to maneuver. My only gripe is it scratches easily. The front of my luggage had deep scratches after one trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Compact Suitcase
on December 10, 2025
Posted by: MikeB
Gender:Male
[This review was collected as part of a promotion.] Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable, compact, and, if you care, stylish, rolling suitcase.
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Jet Set Cali
from Atlanta GA
Verified Purchase:Yes
I bought this carry on for a gift for my friend . They admired my luggage so much, that I had to get them one identical to mine. This was a great buy!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com