Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,362 Reviews)
Rating breakdown 1,362 reviews
5 Stars
992
4 Stars
137
3 Stars
57
2 Stars
62
1 Star
114
80%of customers recommend this product.
(
729 out of
914)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Li T
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic luggage. Just the right size, flexible functionality inside, strong, light and looks great!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad Material;severely scratched After Single Trip
on May 27, 2026
Posted by: Achla
from CA
Gender:Female
[This review was collected as part of a promotion.] I am strongly disappointed by the quality and durability of a Samsonite suitcase I recently purchased. After just one use, the exterior of the suitcase is severely and fully scratched. The material appears to be of very poor quality, and based on its current condition, it is clear that this luggage will not last more than three or four trips.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com