Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,385 Reviews)
Rating breakdown 1,385 reviews
5 Stars
1,016
4 Stars
140
3 Stars
55
2 Stars
62
1 Star
112
80%of customers recommend this product.
(
747 out of
933)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Felipe Novoa
Verified Purchase:Yes
Really beautifull, High quality but it´s too small.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Cute but large case is too big..not functional
on December 4, 2020
Posted by: Anonymous
Verified Purchase:Yes
Cute but large case is too big...inside not functional
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Franco
Verified Purchase:Yes
I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com
Posted by: Mojito Lady
from New York
Verified Purchase:Yes
Great color and bag,but I don't like the added lock feature. If you forget your combination then you can't open the lock, that's crazy!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
2
Easy Wear and Tear
on July 5, 2020
Posted by: Nemo
from Madison, WI
Verified Purchase:No
I travel frequently for work and after one trip, my spinner was all scratched up. I tried using magic eraser but that didn't fix the scratches. I'm upset I paid so much money for a suitcase I can't use anymore.
Pros: Easy To Carry, Easy To Identify, Lightweight, Stylish
Cons: Not Sustainable, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Oldschoolcharger
from Farmington, NM
Verified Purchase:Yes
I was looking to purchase a high quality hard case piece of luggage and the Freeform Large Spinner appeared to fit the bill. I purchased as a gift. It arrived well packaged and on time. I needed to shop online, as there are no retail stores close by to physically see one. I am somewhat disappointed in its construction, a plastic/ rubbery feel. Have not yet had a chance to put it to the test by sending it through an airport luggage system, hence the 3 star rating.
Written by a customer while visiting samsonite.com