Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,385 Reviews)
Rating breakdown 1,385 reviews
5 Stars
1,016
4 Stars
140
3 Stars
55
2 Stars
62
1 Star
112
80%of customers recommend this product.
(
747 out of
933)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Tony G.
from Lansing, MI
Verified Purchase:Yes
Yet to use the bag, my wife is thrilled with its design and function. Purchased for its perfect size, this carry-on promises to be her go-to for car and air travel. She is on the road for 4-7 nights per month, so we expect this to last a few years, and it seems like it will. It is well built, and she loves the lay out. Add some of those packing pods and nice toiletry bag, and you're all set!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great Product, but Exceeds Airlines' Maximum Size
on December 16, 2024
Posted by: LuluBelle
from New Jersey
I like it and ordered it because I love the color. Unfortunately I will have to return it because I just found out (thankfully before my travel) that the overall measurement exceeds my carrier's maximum size specification for checked-in luggage). Most major airlines have a 62 in maximum limit, so this is not useful to me. I wish the product page would include this information.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: anonymousReviewer
from LA
Verified Purchase:Yes
Normally I don't write review unless I strongly like or dislike a product. This set is fine for its price. I wrote this review mainly because I keep getting spam email from Samsonite asking for my review and when I tried to unsubscribe from the email it constantly gives me an error page. I hate spam emails so here is my review.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Eros
Verified Purchase:Yes
It failed my expectations of the product. Don't buy.
Response from samsonite.comBy Katie, eCommerce, December 21, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Jordan
from Lincoln, NE
Verified Purchase:Yes
Haven't used my new suitcase yet but overall I'm highly satisfied with the quality and functionality. The only con I have is it was difficult to figure out how to open it once it arrived (it was shipped locked)
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Smurph
Verified Purchase:Yes
I'm sure I would love this product if it would open but it came locked without a key...
Written by a customer while visiting samsonite.com
Customer Rating
1
Came without a key
on March 8, 2021
Posted by: Abc1
The luggage came without a key so I can’t even open it. And I need it for a trip in a few days. Awful.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Don't get Sage Green
on January 30, 2021
Posted by: Julia
from Dallas, TX
On the website it appears intense green, but what you actually get is a completely different color! Looks like it's not a mislabel issue - other people have had the same problem
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com