Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,385 Reviews)
Rating breakdown 1,385 reviews
5 Stars
1,016
4 Stars
140
3 Stars
55
2 Stars
62
1 Star
112
80%of customers recommend this product.
(
747 out of
933)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Practical buyer
from California
Verified Purchase:Yes
Samsonite is a trusted brand and never disappoints me. This luggage is very lightweight with lots of room. Very stylish too and am looking forward to use it for my Japan trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anne603
from NH
Verified Purchase:Yes
The amethyst color and the size of the large Freeform spinner are perfect for a young friend of ours who is leaving for medical school! The color was just what she wanted and the size of the suitcase is great - particularly with the expandable zipper! Our friend will need to pack sheets, pillows, blankets, and clothes so the extra space is imperative. Also, the placement of the wheels provides for more stability with a heavy load. This suitcase is wonderful!
Written by a customer while visiting samsonite.com
Posted by: SJR79
from Nashville
Verified Purchase:Yes
This suitcase was very beautiful, and I wished I could’ve kept it, but there was a problem with the lock. I could never even open the suitcase to see the inside. But I had seen the inside in a store. I ended up buying another Samsonite suitcase and returned this one but if the lock had been OK, I would’ve kept this one as it was exactly what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Laura L.
from Asheville, NC
Verified Purchase:Yes
This suitcase is so roomy and easy to handle. It is lightweight, but sturdy. I am very pleased with how it looks as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mariaas
Verified Purchase:Yes
Can’t go wrong for purchasing Samsonite luggage. I still have luggages in great shape from 1990’s. We travel a lot and I’ve had to recently replace the wheels, a handle on another one and zipper fixed on another.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Scratched and looks terriblr
on October 28, 2023
Posted by: Crap
from utah
After only I trip this luggage is so scratched and looks terrible and this was after doing carry on, not checking the luggage. Would not buy again or recommit to anyonr. Plus the company says they will reach out to you but has anyone really done it and made itvright
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 30, 2023
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading dimensions
on December 22, 2021
Posted by: clap
from Atlanta, GA
This piece of luggage is smaller than advertised. The website lists the overall dimensions as
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
I purchased this piece based on these dimensions, as they are very close to the dimensions of the luggage I am replacing. However the actual overall dimensions are 29" x 20" x 13", and there is a noticeable decrease in the capacity of the luggage versus my old piece. I'll be returning it for this reason.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com