Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4 out of 5
4.4
(1,385 Reviews)
Open Ratings Snapshot
Rating breakdown 1,385 reviews
5 Stars
1,016
4 Stars
140
3 Stars
55
2 Stars
62
1 Star
112
80%of customers recommend this product. 
(
747 out of 933
)
Best Buy Privacy Policy
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
4 out of 5
4
Beautiful, easy to use!
on March 5, 2023
Posted by: Anya
from NY
I gave this set 4 stars because I would suggest to never make luggage in the color white ever again. After using this set for the first time, it makes my luggage look as though I had it for 10 years. Who in the world would buy why suitcases they asked? Me! :( … But… I would buy this set again, but in a different color. So smooth to use and I especially love the expanding feature.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
The best
on May 2, 2023
Posted by: Sarah P.
from Florida
Verified Purchase:Yes
It’s lightweight, durable, stylish and fits everything you need. For some airlines it’s technically slightly over the carry-on size but i have never had an issue. I also love the locking mechanism and the smooth handle mechanism.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Outside shows wear immediately!!
on April 1, 2018
Posted by: JP
from Asia
Verified Purchase:Yes
Can see wear and scuffs on first use!
Pros: Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
So far, so good!
on November 30, 2020
Posted by: DeVon
from California - I frequently travel to New York.
Verified Purchase:Yes
Haven’t used it yet. BUT it looks fabulous, sturdy and safe! Can’t wait to use it this holiday for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Disappointing quality
on October 11, 2022
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
hard to clean
on December 6, 2022
Posted by: xlyy
Verified Purchase:Yes
dont get the white and green one so easy to get dirty but so hard to clean
Written by a customer while visiting samsonite.com
Customer Rating
3 out of 5
3
Easy to get scratched!
on December 30, 2019
Posted by: Lisa C
from Maryland
Verified Purchase:No
This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
Problem
on December 20, 2020
Posted by: Nicauris
Verified Purchase:Yes
It is not possible to open my suitcases because it is closed I do not know the code to open it I need help please
Written by a customer while visiting samsonite.com
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