Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Horrible
on May 4, 2023
Posted by: Cece14
I am a big fan of Samsonite luggage and was excited to purchase new pieces. After 1 trip my new spinner was left with a million scratches all over. It looked like I’d had it for 20 years already. I can’t believe that Samsonite would create a products that scratches so easily. What a waste.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, May 9, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: T.P.
from Miami, FL
Verified Purchase:Yes
I did not keep it. Purchased this same luggage twice and both were very noticeably used and damaged and subsequently returned. With such poor quality control, I won’t be purchasing luggage from this site anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
I love it!
on January 18, 2021
Posted by: Jamie0523
from Texas
[This review was collected as part of a promotion.] This suitcase is so nice! I love the design, and the pattern inside and matching info tag is pretty. I love the way it moves so smoothly, I can spin it in circles effortlessly with 2 fingers and it just glides. It's really light and has an extra little zipper part to expand the amount it holds. The way the zipper pulls clip into the lock is also really nice. Inside there are a couple of zipper areas which will come in handy as well. Overall, this is a great suitcase and seems to be made really well! It looks and feel nice and sturdy. I love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Top notch quality, low weight
on October 1, 2024
Posted by: Stephen W
[This review was collected as part of a promotion.] We bought 3 of these for our trip to Canada. With the weight limit for flights we needed something sturdy and light weight, which fit the bill in strides.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Veronica
from Undisclosed
Verified Purchase:Yes
#sweepstakes
Written by a customer while visiting samsonite.com