Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
4
on September 30, 2024
Posted by: Muskieman
Durable. light weight. Lots of room. overall a good item.
I wish it had a closable interior flap on BOTH sides so that if the suitcase pops open smaller items will not fall out. The elastic straps are good for bigger items of clothing, but not small items.
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
4
Solid Luggage
on June 7, 2025
Posted by: Frank
from Atlanta
[This review was collected as part of a promotion.] Have only had this a short time but it’s proving to be a great asset for travel. Solid luggage - rolls great and for checked baggage, it’s holding up well. Built in locks are a nice addition.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible Quality - Broken Wheels
on December 14, 2025
Posted by: John
Absolute garbage. Wheels break after single use and Samsonite’s planned obsolescence strategy makes it virtually impossible to replace the wheels, preventing repair and forcing customers to purchase new luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 15, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality
on January 23, 2026
Posted by: mnmnhi
from Garden Grove, CA
Gender:Female
[This review was collected as part of a promotion.] Luggage zipper popped open during first use on recent trip and shell scratches easily.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 24, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com