Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Kate
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for a weekend trip. Light weight and durable. Wheels are smooth rolling.
Written by a customer while visiting samsonite.com
Posted by: Michelle
from Missouri
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Top notch high quality and will buy again! No issues with wheels or handle.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Stay Away
on February 6, 2026
Posted by: DS2026
from Indiana
Gender:Male
This exceeds every airline's 2026 size limits. Only good for checking!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 9, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com